Premium Travel & Lifestyle Consultant
Welcome to American Express, where we strive to provide our clients with the best travel and lifestyle experiences. We are currently seeking a passionate and knowledgeable Premium Travel & Lifestyle Consultant to join our team. In this role, you will have the opportunity to curate unforgettable trips and experiences for our premium card members, ensuring their every need is met and exceeded. If you have a deep passion for travel, impeccable attention to detail, and a desire to provide exceptional customer service, then we want to hear from you. Join us in creating moments that matter for our valued clients.
- Plan and organize premium travel and lifestyle experiences for American Express card members.
- Develop a deep understanding of our clients' preferences, needs, and expectations to deliver personalized and exceptional service.
- Serve as the main point of contact for clients, providing them with expert guidance and support throughout their travel and lifestyle experiences.
- Collaborate with internal and external partners to ensure seamless execution of all client travel and lifestyle requests.
- Continuously research and stay up-to-date on the latest trends and offerings in the travel and lifestyle industry to enhance the client experience.
- Act as a brand ambassador for American Express, upholding our high standards of customer service and professionalism.
- Proactively identify opportunities to upsell and cross-sell relevant products and services to enhance the client experience.
- Maintain accurate and detailed records of client interactions and travel itineraries.
- Handle any client concerns or issues with a sense of urgency and provide prompt and effective resolutions.
- Strive to achieve and exceed individual and team targets and goals.
- Stay compliant with all company policies and procedures.
- Continuously seek opportunities for personal and professional growth within the company.
Extensive Knowledge Of Travel Industry: A Premium Travel & Lifestyle Consultant At American Express Must Possess A Thorough Understanding Of The Travel Industry, Including Airlines, Hotels, Car Rental Agencies, And Other Travel Providers. This Knowledge Is Essential In Providing Top-Notch Service To Clients And Ensuring A Personalized And Seamless Travel Experience.
Strong Customer Service Skills: As A Premium Travel & Lifestyle Consultant, One Must Possess Excellent Customer Service Skills To Build And Maintain Relationships With High-Value Clients. This Includes Strong Communication Skills, Problem-Solving Abilities, And A Passion For Delivering Exceptional Service.
Attention To Detail: The Role Of A Premium Travel & Lifestyle Consultant Requires Meticulous Attention To Detail In Planning And Organizing Complex Travel Itineraries. This Includes Managing Multiple Bookings, Coordinating Logistics, And Ensuring All Client Preferences And Special Requests Are Met.
Sales And Marketing Experience: The Job Of A Premium Travel & Lifestyle Consultant Also Involves Promoting And Selling American Express Travel Products And Services To Clients. Therefore, Candidates Should Have Previous Sales And Marketing Experience, As Well As A Proven Track Record Of Meeting And Exceeding Sales Targets.
Global Thinking And Multicultural Awareness: American Express Serves A Diverse Client Base, And A Premium Travel & Lifestyle Consultant Must Possess A Global Mindset And Be Culturally Sensitive To Cater To Clients From Different Backgrounds. This Includes Being Knowledgeable About International Travel Requirements, Customs, And Etiquette, And Being Able To Adapt To Different Cultural Norms.
Communication
Sales
Time Management
Product knowledge
Multitasking
Attention to detail
Negotiation
customer service
Relationship Building
Organization
Problem-Solving
Adaptability
Communication
Conflict Resolution
Leadership
Time management
creativity
self-motivation
Teamwork
Adaptability
Problem-Solving
Empathy
According to JobzMall, the average salary range for a Premium Travel & Lifestyle Consultant in New York, NY, USA is between $43,000 and $60,000 per year. This can vary depending on the specific company and level of experience of the consultant. Additionally, commission and bonuses may also be a part of the overall compensation for this role.
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American Express Co. operates as a global services company, which engages in the provision of credit card, financial, and global travel services. It operates through the following business segments: U.S. Card Services, International Card Services, Global Commercial Services, Global Network & Merchant Services, and Corporate.
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