Representative - Account Service

Are you a customer service professional looking for a dynamic and challenging role? Look no further than American Express! We are seeking a highly motivated Representative for our Account Service team. In this role, you will have the opportunity to build strong relationships with our valued card members and provide exceptional service. We are looking for individuals who are passionate about delivering top-notch customer experiences and have a strong ability to problem solve and think critically. If you thrive in a fast-paced environment and are driven to exceed expectations, we want to hear from you! Join our team and be a part of a company that values its employees and provides endless opportunities for growth and development.

1. Provide exceptional customer service to American Express card members.
2. Build and maintain strong relationships with card members.
3. Handle a high volume of customer inquiries and concerns with professionalism and empathy.
4. Proactively identify and resolve customer issues to ensure satisfaction and retention.
5. Utilize critical thinking and problem-solving skills to address complex customer needs.
6. Demonstrate a strong understanding of American Express products and services to effectively assist card members.
7. Communicate effectively and efficiently with customers through various channels, including phone, email, and chat.
8. Meet and exceed performance metrics, including customer satisfaction, call quality, and productivity goals.
9. Collaborate with team members and other departments to ensure a seamless customer experience.
10. Stay up-to-date with company policies, procedures, and product offerings to provide accurate and timely information to customers.
11. Continuously seek opportunities to improve processes and enhance the overall customer experience.
12. Participate in training and development programs to enhance skills and knowledge.
13. Adhere to company values and policies, including confidentiality and data security.
14. Maintain a positive and professional attitude at all times, representing the company in a positive light.
15. Embrace a fast-paced and dynamic work environment, adapting to changes and challenges with a can-do attitude.
16. Demonstrate a strong commitment to personal and professional growth within the company.

According to JobzMall, the average salary range for a Representative - Account Service in Phoenix, AZ, USA is $45,000-$65,000 per year. This may vary depending on factors such as experience, education, and specific job responsibilities. Some employers may also offer additional benefits such as bonuses, commissions, and healthcare benefits. It is important to research the specific company and position to get a more accurate salary estimate.

American Express Co. operates as a global services company, which engages in the provision of credit card, financial, and global travel services. It operates through the following business segments: U.S. Card Services, International Card Services, Global Commercial Services, Global Network & Merchant Services, and Corporate.