Collections Rep Sr

Are you a highly motivated and driven individual with a passion for customer service and problem-solving? American International Group (AIG) is seeking a Collections Representative Senior to join our dynamic team. As a Collections Rep Sr, you will play a crucial role in the success of our company by managing and overseeing the collections process for our clients. We are looking for candidates who possess exceptional communication skills, a strong attention to detail, and the ability to work well under pressure. If you are ready to take on a challenging and rewarding role in a fast-paced environment, we encourage you to apply for this position.

1. Manage and oversee the collections process for clients, ensuring timely and accurate resolution of outstanding accounts.
2. Utilize exceptional communication skills to interact with clients and negotiate payment plans or settlements.
3. Maintain a high level of customer service by providing timely and accurate responses to client inquiries and concerns.
4. Collaborate with other departments within the company to gather necessary information and provide updates on collection progress.
5. Utilize problem-solving skills to identify and resolve issues that may arise during the collections process.
6. Ensure compliance with all applicable laws, regulations, and company policies.
7. Maintain accurate and up-to-date records of all collection activities and client interactions.
8. Monitor and analyze collection trends and provide recommendations for process improvements.
9. Train and mentor junior collection representatives to ensure a high level of performance and productivity.
10. Handle escalated or complex collection cases and provide guidance and support to junior representatives as needed.
11. Prioritize and manage a high volume of accounts to ensure timely and effective collections.
12. Maintain a positive and professional attitude when interacting with clients and colleagues.
13. Keep up-to-date with industry trends and best practices to continuously improve collection processes.
14. Adhere to company and departmental goals and contribute to the overall success of the collections team.
15. Demonstrate a strong attention to detail and accuracy in all collection activities.
16. Work well under pressure and meet tight deadlines in a fast-paced environment.
17. Continuously strive to meet and exceed collection targets and performance metrics.
18. Adhere to all company policies, procedures, and ethical standards.
19. Maintain confidentiality and discretion when handling sensitive client information.
20. Proactively identify and report any potential risks or issues that may impact the collections process.

According to JobzMall, the average salary range for a Collections Rep Sr in Mexico City, CDMX, Mexico is approximately 20,000-35,000 Mexican pesos per month. This equates to roughly $1,000-$1,800 USD per month. However, the specific salary for this position may vary depending on the company, years of experience, and other factors. It is recommended to research the specific company and job market to get a more accurate salary estimate.

American International Group, Inc., also known as AIG, is an American multinational finance and insurance corporation with operations in more than 80 countries and jurisdictions.