American International Group

Complex Claims Adjuster (12 month FTC)

American International Group

Croydon, UK
Full-TimeDepends on ExperienceMid-LevelBachelors
Job Description

Are you a highly skilled and experienced insurance professional with a passion for handling complex claims? Look no further! American International Group (AIG) is seeking a talented individual to join our team as a Complex Claims Adjuster on a 12-month fixed-term contract. In this role, you will be responsible for managing a diverse portfolio of complex claims and providing exceptional customer service to our clients. If you possess strong analytical skills, excellent communication abilities, and a thorough understanding of insurance policies and procedures, we want to hear from you! Join us and be a part of a dynamic and supportive work environment at AIG.

  1. Manage a diverse portfolio of complex insurance claims in a timely and efficient manner.
  2. Utilize strong analytical skills to evaluate and process claims accurately.
  3. Provide exceptional customer service to clients throughout the claims process.
  4. Communicate with policyholders, attorneys, and other relevant parties to gather necessary information and negotiate settlements.
  5. Understand and apply insurance policies and procedures to determine coverage and liability.
  6. Investigate and assess claims to identify potential fraudulent activity.
  7. Maintain accurate and detailed documentation of claims and related activities.
  8. Collaborate with internal teams such as underwriting and legal to ensure proper handling of claims.
  9. Keep up-to-date with industry trends and regulations to ensure compliance.
  10. Represent AIG in a professional and ethical manner at all times.
  11. Participate in training and development programs to enhance skills and knowledge.
  12. Contribute to a positive and supportive work environment within the claims team.
  13. Adhere to company policies and procedures and maintain confidentiality of sensitive information.
  14. Meet performance targets and goals set by the company.
  15. May be required to travel for field investigations or to attend conferences and training.
Where is this job?
This job is located at Croydon, UK
Job Qualifications
  • Bachelor's Degree In A Relevant Field Such As Insurance, Business, Or Finance.

  • Minimum Of 3-5 Years Of Experience In Complex Claims Handling, Preferably Within The Insurance Industry.

  • Strong Understanding Of Insurance Policies And Coverage, Including Knowledge Of Legal And Regulatory Requirements.

  • Excellent Analytical And Problem-Solving Skills, With The Ability To Effectively Evaluate Complex Claims And Make Fair And Accurate Decisions.

  • Proven Ability To Effectively Communicate With Various Stakeholders, Including Policyholders, Attorneys, And Other Insurance Professionals, Both Verbally And In Writing.

Required Skills
  • Time Management

  • Negotiation skills

  • Attention to detail

  • Conflict Resolution

  • customer service

  • Analytical Thinking

  • Risk assessment

  • Legal Compliance

  • Problem-Solving

  • Claims handling

  • Insurance Knowledge

Soft Skills
  • Communication

  • Conflict Resolution

  • Emotional Intelligence

  • Leadership

  • Time management

  • creativity

  • Critical thinking

  • Teamwork

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Complex Claims Adjuster (12 month FTC) in Croydon, UK is £35,000 - £45,000 per year. This may vary depending on the specific company, experience level, and other factors.

Additional Information
American International Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedApril 3rd, 2025
Apply BeforeMay 22nd, 2025
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About American International Group

American International Group, Inc., also known as AIG, is an American multinational finance and insurance corporation with operations in more than 80 countries and jurisdictions.

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