Senior Motor Claims Handler

At American International Group, we are seeking a skilled and experienced Senior Motor Claims Handler to join our team. As a leader in the insurance industry, we are dedicated to providing our clients with exceptional service and support. As a Senior Motor Claims Handler, you will play a critical role in managing and resolving complex motor claims while providing guidance and support to our team of claims handlers. We are looking for a candidate who is highly knowledgeable and passionate about the insurance industry, with a strong attention to detail and excellent communication skills. If you are a driven and results-oriented individual with a proven track record in motor claims handling, we invite you to apply for this exciting opportunity.

1. Manage and resolve complex motor claims in a timely and efficient manner.
2. Provide guidance and support to a team of claims handlers.
3. Ensure exceptional service and support is provided to clients at all times.
4. Stay up-to-date with industry trends, regulations, and best practices.
5. Utilize strong knowledge of insurance policies and procedures to accurately assess and process claims.
6. Investigate and evaluate claims to determine coverage and liability.
7. Communicate effectively with clients, colleagues, and other parties involved in the claims process.
8. Maintain accurate and detailed records of claims, including documentation and reports.
9. Collaborate with other departments and external vendors to facilitate the claims process.
10. Identify opportunities for process improvements and implement changes to enhance efficiency and effectiveness.
11. Adhere to company policies and procedures, as well as industry standards and regulations.
12. Train and mentor junior claims handlers to ensure a high level of performance and knowledge within the team.
13. Meet and exceed performance goals and targets set by the company.
14. Handle escalated or sensitive claims with professionalism and sensitivity.
15. Continuously strive to improve customer satisfaction and retention rates.

According to JobzMall, the average salary range for a Senior Motor Claims Handler in Croydon, UK is £28,000 to £38,000 per year. This can vary depending on factors such as experience, qualifications, and the specific company or employer. Additionally, bonuses and benefits may also be included in the overall compensation package.

American International Group, Inc., also known as AIG, is an American multinational finance and insurance corporation with operations in more than 80 countries and jurisdictions.