Blood Collection Staff – Customer Service

Are you a highly motivated individual with a passion for helping others? Do you have excellent customer service skills and a desire to make a positive impact in your community? If so, we have an exciting opportunity for you to join our team as a Blood Collection Staff – Customer Service at the American Red Cross. In this role, you will have the opportunity to provide exceptional customer service while assisting with blood collection efforts. This is a unique chance to combine your customer service skills with your desire to make a difference in the lives of others. We are looking for individuals who are reliable, compassionate, and have a strong attention to detail. If this sounds like you, we encourage you to apply for this rewarding position.

1. Provide exceptional customer service to donors and potential donors at American Red Cross blood drives.
2. Assist with the collection of blood donations from donors, ensuring proper procedures are followed.
3. Educate donors on the importance of blood donation and address any questions or concerns they may have.
4. Maintain accurate and thorough records of donor information and ensure confidentiality is maintained.
5. Set up and clean up donation areas, including equipment and supplies, to ensure a safe and efficient donation process.
6. Work closely with other team members to ensure a smooth and successful blood drive.
7. Adhere to all safety protocols and procedures to ensure the health and safety of donors and staff.
8. Act as a positive ambassador for the American Red Cross, promoting the organization's mission and values.
9. Continuously strive to improve the donor experience and find ways to increase donor satisfaction.
10. Attend training and development sessions to stay up-to-date on blood collection procedures and customer service best practices.
11. Maintain a clean and organized work environment to ensure a professional and welcoming atmosphere for donors.
12. Perform other duties as assigned by the Blood Collection Supervisor or other Red Cross staff.

According to JobzMall, the average salary range for a Blood Collection Staff – Customer Service in Baltimore, MD, USA is $30,000 to $40,000 per year. This can vary depending on factors such as experience, education, and specific job duties.

The American Red Cross, also known as The American National Red Cross, is a humanitarian organization that provides emergency assistance, disaster relief, and disaster preparedness education in the United States.