Blood Collection Staff – Customer Service
Welcome to the American Red Cross! We are currently seeking compassionate and dedicated individuals to join our team as Blood Collection Staff with a focus on customer service. In this role, you will have the opportunity to make a direct impact on the lives of patients in need by providing excellent customer service during the blood donation process. The ideal candidate will have a strong commitment to our mission, exceptional communication skills, and the ability to handle sensitive situations with empathy and professionalism. If you are passionate about serving others and making a difference, we encourage you to apply for this rewarding position.
- Greet and welcome blood donors with a positive and friendly attitude.
- Provide exceptional customer service to ensure a positive experience for blood donors.
- Educate and inform donors about the blood donation process and answer any questions they may have.
- Ensure all necessary paperwork is completed accurately and efficiently.
- Maintain a clean and organized work area to create a safe and comfortable atmosphere for donors.
- Handle sensitive situations with empathy and professionalism, including addressing any donor concerns or issues.
- Adhere to all safety protocols and procedures to ensure a safe donation process for donors and staff.
- Work collaboratively with other staff members and volunteers to ensure smooth operation of blood collection events.
- Continuously demonstrate a strong commitment to the mission and values of the American Red Cross.
- Attend trainings and stay up-to-date on policies and procedures related to blood collection.
- Represent the American Red Cross in a professional and positive manner at all times.
- Maintain confidentiality of donor information and follow all privacy regulations.
- Provide support and assistance to the blood collection team as needed.
- Uphold high ethical standards and follow all organizational policies and guidelines.
- Assist with administrative tasks, such as data entry and record keeping.
- Handle any customer service issues or complaints promptly and effectively.
- Communicate effectively with donors, staff, and volunteers to ensure a smooth and efficient donation process.
- Demonstrate a willingness to learn and adapt to new processes and technologies.
- Follow all infection control and safety protocols to prevent the spread of diseases.
- Continuously strive to provide the best possible experience for donors and fulfill the organization's mission of saving lives.
High School Diploma Or Equivalent: A Minimum Educational Requirement For A Blood Collection Staff-Customer Service Job At American Red Cross Is A High School Diploma Or Equivalent. This Ensures That The Candidate Has A Basic Level Of Education And Can Handle Tasks Such As Data Entry, Record Keeping, And Communicating With Donors.
Valid Phlebotomy Certification: A Valid Phlebotomy Certification Is Essential For This Role As It Demonstrates The Candidate's Knowledge And Skills In Collecting Blood Samples, Handling And Storing Blood Products, And Maintaining A Sterile Environment. The American Red Cross May Also Require Additional Training And Certification In Donor Screening And Customer Service.
Excellent Communication Skills: Excellent Communication Skills Are Paramount For This Role As Blood Collection Staff-Customer Service Will Be Interacting With Donors, Volunteers, And Other Team Members On A Daily Basis. They Must Be Able To Communicate Effectively And Empathetically With Donors To Make Them Feel Comfortable And At Ease During The Donation Process.
Customer Service Experience: The American Red Cross Places A Strong Emphasis On Providing High-Quality Customer Service To Donors. Therefore, Candidates With Previous Experience In Customer Service Roles, Such As Retail, Hospitality, Or Call Centers, Are Preferred. This Experience Demonstrates The Candidate's Ability To Handle Customer Inquiries, Diffuse Difficult Situations, And Provide A Positive Experience.
Physical Stamina And Dexterity: The Job Of A Blood Collection Staff-Customer Service Requires Physical Stamina And Dexterity As They Will Be On Their Feet For Extended Periods, Bending, And Reaching To Collect Blood Samples. They Must Also Be Able To Lift Heavy Boxes Of Supplies And Move Equipment As Needed. Candidates With Previous Experience In Physically Demanding Roles, Such As Healthcare Or Manual Labor, May Be Given Preference.
Time Management
Attention to detail
Compassion
customer service
Blood Drawing
Teamwork
Interpersonal Communication
Infection control
Phlebotomy Techniques
Venipuncture Skills
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Critical thinking
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Blood Collection Staff – Customer Service in Farmington, CT, USA is $34,000 to $45,000 per year. However, this can vary depending on the specific job title, experience level, and the company's location and size. Some factors that may affect the salary range include the cost of living in the area, the demand for blood collection services, and the specific responsibilities and duties of the job.
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The American Red Cross, also known as The American National Red Cross, is a humanitarian organization that provides emergency assistance, disaster relief, and disaster preparedness education in the United States.
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