Blood Collection Staff – Customer Service

Are you looking for a fulfilling career that allows you to make a positive impact on your community? The American Red Cross is seeking passionate and dedicated individuals to join our team as Blood Collection Staff – Customer Service. In this role, you will have the opportunity to provide exceptional customer service while helping to save lives through blood donations. If you are a compassionate and detail-oriented individual with a desire to serve others, we encourage you to apply for this important position.

1. Greet and engage with donors in a friendly and professional manner, creating a positive and welcoming environment for blood donations.
2. Accurately collect and record donor information, ensuring confidentiality and following all necessary protocols.
3. Conduct pre-donation interviews to assess donor eligibility and address any concerns or questions.
4. Perform phlebotomy procedures to collect blood donations from donors, following all safety and cleanliness guidelines.
5. Monitor donors during and after the donation process, providing care and assistance as needed.
6. Educate donors on the importance of blood donations and answer any questions or concerns.
7. Maintain accurate and organized records of donor information and donation data.
8. Assist with donor recruitment and retention efforts, promoting the importance of blood donations and the services of the American Red Cross.
9. Adhere to all policies, procedures, and regulations related to blood collection and donor care.
10. Collaborate with other team members to ensure smooth and efficient operations during blood drives and other donation events.
11. Provide exceptional customer service to donors, volunteers, and staff to create a positive and supportive environment.
12. Participate in ongoing training and development programs to stay updated on best practices and regulations related to blood collection.
13. Maintain a clean and organized work area, following infection control and safety guidelines.
14. Represent the American Red Cross in a professional and respectful manner, upholding the organization's values and mission.
15. Attend and actively participate in team meetings and other organizational events as required.

According to JobzMall, the average salary range for a Blood Collection Staff – Customer Service in St. Louis, MO, USA is $30,000 - $35,000 per year. This can vary depending on the specific company, years of experience, and other factors such as education and certifications.

The American Red Cross, also known as The American National Red Cross, is a humanitarian organization that provides emergency assistance, disaster relief, and disaster preparedness education in the United States.