Call Center Blood Scheduler

Welcome to the American Red Cross, where we are dedicated to providing life-saving services to those in need. We are currently seeking a highly organized and compassionate individual to join our team as a Call Center Blood Scheduler. In this role, you will play an integral part in our mission by efficiently scheduling blood donation appointments for our donors. As a member of our team, you will have the opportunity to make a difference in the lives of others every day. We are looking for someone with excellent communication skills, strong attention to detail, and the ability to multitask effectively. If you are passionate about serving your community and making a positive impact, we encourage you to apply for this rewarding opportunity.

1. Efficiently schedule blood donation appointments for donors through a high-volume call center.
2. Provide excellent customer service to donors, answering any questions and addressing any concerns they may have.
3. Maintain accurate and up-to-date records of donor information and appointment details.
4. Collaborate with other members of the team to ensure smooth and efficient operation of the call center.
5. Proactively reach out to potential donors to schedule appointments and promote blood donation.
6. Adhere to all protocols and procedures for scheduling appointments and handling donor information.
7. Maintain a positive and compassionate attitude towards donors and their appointments.
8. Continuously monitor appointment availability and make adjustments as needed to maximize donor participation.
9. Stay up-to-date on all relevant information and changes in donation processes and procedures.
10. Handle any escalated issues or concerns from donors with professionalism and empathy.
11. Follow all safety and privacy regulations and guidelines to ensure the confidentiality of donor information.
12. Collaborate with other departments, such as recruitment and marketing, to promote blood donation and increase donor participation.
13. Use effective time management skills to prioritize tasks and meet scheduling goals.
14. Continuously strive to improve processes and procedures to increase efficiency and improve donor satisfaction.
15. Represent the American Red Cross in a professional and positive manner at all times.

According to JobzMall, the average salary range for a Call Center Blood Scheduler in Charlotte, NC, USA is approximately $30,000 to $40,000 per year. However, this can vary depending on the specific company, experience level, and other factors.

The American Red Cross, also known as The American National Red Cross, is a humanitarian organization that provides emergency assistance, disaster relief, and disaster preparedness education in the United States.