Call Center Blood Scheduler
Welcome to the American Red Cross, where we strive to make a difference in the lives of those in need. We are currently seeking a compassionate and organized individual to join our team as a Call Center Blood Scheduler. In this role, you will play a vital role in saving lives by scheduling blood donation appointments for donors across the country. Our ideal candidate is someone who is empathetic, detail-oriented, and has excellent communication skills. If you are looking for a rewarding opportunity to make a meaningful impact, we encourage you to apply for this position.
- Schedule blood donation appointments for donors across the country.
- Maintain a high level of compassion and empathy while interacting with donors.
- Provide exceptional customer service and ensure a positive donor experience.
- Communicate effectively and clearly with donors to answer any questions and provide necessary information.
- Ensure accurate and detailed record-keeping of donor information and appointments.
- Work closely with other team members to manage and coordinate donor schedules.
- Utilize organizational skills to effectively manage multiple tasks and schedules.
- Stay up-to-date on current blood donation guidelines and protocols.
- Continuously strive to improve efficiency and effectiveness in scheduling appointments.
- Maintain confidentiality and adhere to all HIPAA regulations.
- Attend training and meetings to stay informed on any changes or updates within the organization.
- Collaborate with other departments to ensure smooth and timely scheduling of appointments.
- Handle any donor concerns or issues in a professional and timely manner.
- Assist in recruiting and retaining blood donors through effective communication and promotion.
- Comply with all safety protocols and guidelines to ensure a safe and healthy environment for donors and staff.
Excellent Communication Skills: The Candidate Must Possess Exceptional Verbal And Written Communication Skills To Effectively Interact With Blood Donors, Team Members, And Other Stakeholders.
Strong Organizational Skills: The Role Involves Managing Multiple Schedules And Appointments, Therefore, The Candidate Must Have Excellent Organizational Skills To Handle The Workload Efficiently.
Customer Service Experience: The Ideal Candidate Should Have Previous Experience In A Customer Service Role, As They Will Be Responsible For Providing A Positive And Professional Experience To Blood Donors.
Attention To Detail: The Candidate Must Have A Keen Eye For Detail To Ensure Accurate Scheduling And Record-Keeping Of Blood Donor Appointments.
Empathy And Compassion: As The Primary Point Of Contact For Blood Donors, The Candidate Must Have A Compassionate And Empathetic Demeanor To Provide Support And Reassurance To Donors During The Scheduling Process.
Communication
Time Management
Multitasking
Attention to detail
Problem Solving
customer service
Teamwork
Empathy
Organization
Adaptability
Prioritization
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Critical thinking
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Call Center Blood Scheduler in Winston-Salem, NC, USA is $25,000 to $35,000 per year. This may vary depending on the specific company and their benefits packages.
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The American Red Cross, also known as The American National Red Cross, is a humanitarian organization that provides emergency assistance, disaster relief, and disaster preparedness education in the United States.
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