Call Center Blood Scheduler

Are you passionate about making a difference in your community? Do you have excellent communication and organizational skills? If so, we have an exciting opportunity for you to join our team as a Call Center Blood Scheduler at the American Red Cross. In this role, you will play a crucial role in helping to save lives by scheduling blood donations and ensuring a steady supply for those in need. If you thrive in a fast-paced environment and have a desire to make a positive impact, we want to hear from you. See below for the required qualifications to be a successful candidate for this position.

1. Schedule blood donation appointments efficiently and effectively, ensuring a steady supply of blood for those in need.
2. Communicate with donors, blood drive coordinators, and other stakeholders to coordinate and confirm appointments.
3. Provide excellent customer service to donors, addressing any questions or concerns they may have.
4. Maintain accurate and organized records of donor information and appointments.
5. Collaborate with other team members to ensure smooth flow and operation of the call center.
6. Adhere to all policies, procedures, and regulations related to blood donation and the American Red Cross.
7. Utilize computer systems and software to accurately schedule appointments and maintain donor information.
8. Remain up-to-date on blood donation policies, procedures, and best practices to provide accurate information to donors.
9. Handle sensitive and confidential information with professionalism and discretion.
10. Display a positive and professional attitude at all times, representing the American Red Cross in a positive light.
11. Meet and exceed performance targets for appointment scheduling and donor retention.
12. Participate in training and development opportunities to continuously improve skills and knowledge.
13. Take initiative to problem-solve and find solutions to any issues that may arise during the appointment scheduling process.
14. Collaborate with other departments and teams within the American Red Cross to support blood donation efforts and initiatives.
15. Assist with special projects and tasks as assigned by management.

According to JobzMall, the average salary range for a Call Center Blood Scheduler in Farmington, CT, USA is $35,000-$45,000 per year. However, this can vary depending on factors such as the specific company, the individual's level of experience, and any additional skills or certifications they may have. Additionally, location can also play a role in salary, as different areas may have different cost of living and demand for this type of job.

The American Red Cross, also known as The American National Red Cross, is a humanitarian organization that provides emergency assistance, disaster relief, and disaster preparedness education in the United States.