Group Customer Service Specialist

The Group Service Agent is focused on providing superior customer service from the time a group contract is signed until the group completes travel. As a Group Service Agent, you will work closely with our external customers interacting over the phone and/or via email. Support and service phone calls coming into the team from the customers. Own relationships from a group service perspective with key travel agent accounts. Serve as first point of contact for travel agents and consumers on escalated issues. Pro-actively work with travel agents or group leaders to ensure they are meeting contract deadlines, payments are made on time, and accounting is up-to-date and finalized. Finalize and issue commissions, request hotel and airline payments.

According to JobzMall, the average salary range for a Group Customer Service Specialist in Newtown, PA 18940, USA is between $37,746 and $50,919. This range covers both the low end and high end of the salary range for this role. It is important to note that salaries can vary depending on experience, qualifications, and other factors.

Apple Leisure Group is a vertically-integrated American travel and hospitality conglomerate focused on packaged travel and resort/brand management in Mexico and the Caribbean.