Apple

Manager, Retail Online Demand & Capacity Planning

Apple
One Infinite Loop, Cupertino, CA 95014, USA
Full-TimeDepends on ExperienceMid-LevelBachelors
Job Description

Lead strategic and immediate planning to effectively derive variable staffing recommendations for Apple Retail’s Contact Center resources. Deliver WW Retail Contact Center staffing plans recommendations across all sites and OSVs, with a range of scenarios that highlight risk, financial impact and the customer experience trade-off. Develop forecasting methodologies/models that evolve with business intricacies. Provide oversight and management of forecast attainment to ensure metric performance meets established goals and expectations. Facilitate impactful discussions with Retail Contact Center partner teams to ensure a smooth execution against the final staffing plan. Provide solutions and define strategies & plans to proactively address emerging issues and opportunities. Partner with leadership to develop contingency plans when forecast assumptions differ from plan.

Where is this job?
This job is located at One Infinite Loop, Cupertino, CA 95014, USA
Job Qualifications

  • 5+ years of relevant work experience in demand planning, forecasting, modeling, and/or supply chain planning

  • Ability to organize and manage multiple priorities simultaneously

  • Experience communicating with partners across multiple business units and senior management.

Required Skills

  • Sql

  • Python

  • Time Management

  • Analytical skills

  • Tableau

  • Forecasting

  • R

  • VBA Scripting

  • Demand planning

  • Statistical modeling techniques

Soft Skills

  • Process Improvement

  • Self-Driven

  • Communication Skills

  • Adaptability

  • Multi-tasker

Compensation

According to JobzMall, the average salary range for a Manager, Retail Online Demand & Capacity Planning in One Infinite Loop, Cupertino, CA 95014, USA is between $112,000 and $163,000 per year.

Additional Information
Apple is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedApril 17th, 2021
Apply BeforeMay 22nd, 2025
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About Apple

Apple, Inc. engages in the design, manufacture, and marketing of mobile communication, media devices, personal computers, and portable digital music players. It operates through the following geographical segments: Americas, Europe, Greater China, Japan, and Rest of Asia Pacific. The Americas segment includes both North and South America. The Europe segment consists of European countries, as well as India, the Middle East, and Africa. The Greater China segment comprises of China, Hong Kong, and Taiwan.

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