
Human Resources Manager - Employee Relations - HR Shared Services
Counsel, guide, and educate managers for optimal performance and resolution of complex employee relations and performance management/discipline matters. Provide non-routine HR Policy consultation, guidance and interpretation for employees, and managers. Respond to and resolve complex employee complaints regarding policy violations, such as allegations of discrimination, harassment, and other work related issues originating from the employee hotline and other sources. Recommend appropriate resolution of complaints, develop action plans and follow up to ensure completion. Coach and advise managers on performance management and discipline matters; ensure documentation is in place and strategize appropriate corrective action steps. Review draft performance improvement plans prior to delivery to the employee. Consult and review involuntary terminations. Collaborate with HR Business Partners, ER COE and/or line of business leadership as required to properly mitigate risk. Develop position statements in response to local, state or federal labor complaints, charges, audits and other legal matters. May represent the company for unemployment claims and appeals. Review dashboard metrics daily to optimize productivity and ensure work is completed in accordance with service level agreements (SLAs).
5+ years of experience in employee relations, HR generalist or related experience
Working knowledge of state and federal employment laws
HR certification is preferred
Ability to handle stressful situations with grace and diplomacy and remain neutral in difficult employee relations issues
Bilingual (English and Spanish) preferred
Demonstrated experience working across multiple states
Time Management
MS Excel
MS Word
Case management
Process Improvement
Self-Driven
Communication Skills
Adaptability
Detail Oriented and Organized
According to JobzMall, the average salary range for a Human Resources Manager - Employee Relations - HR Shared Services in 2400 Market St, Philadelphia, PA 19103, USA is $101K - $130K per year. It should be noted that this is an estimated range and the actual salary may vary depending on the individual's experience, qualifications, and other factors.
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Aramark Corporation, known commonly as Aramark, is an American food service, facilities, and uniform services provider to clients in areas including education, healthcare, business, corrections, and leisure.

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