Healthcare Call Center Representative

Welcome to Ascension Health, where we are dedicated to providing compassionate and personalized care to our patients. We are currently seeking a highly motivated and empathetic Healthcare Call Center Representative to join our team. In this role, you will have the opportunity to make a positive impact on the lives of our patients by providing exceptional customer service and support. If you are passionate about healthcare and possess excellent communication and problem-solving skills, we encourage you to apply for this exciting opportunity. Join us in our mission to create a healthier community, one call at a time.

• Greet and assist patients with professionalism and empathy over the phone
• Handle a high volume of incoming calls and provide timely and accurate responses to inquiries and concerns
• Schedule appointments and follow-up visits for patients
• Verify insurance information and assist with billing inquiries
• Maintain accurate and detailed records of all interactions with patients
• Collaborate with other team members to ensure a seamless and positive patient experience
• Proactively identify and resolve any issues or concerns raised by patients
• Continuously improve knowledge of healthcare services, policies, and procedures to provide accurate information to patients
• Adhere to all HIPAA regulations and maintain patient confidentiality at all times
• Handle difficult or irate patients with patience and empathy
• Assist with administrative tasks such as data entry and appointment scheduling as needed

According to JobzMall, the average salary range for a Healthcare Call Center Representative in Pensacola, FL, USA is $24,000-$34,000 per year. This can vary depending on experience, location, and specific job duties. Some call center representatives may also receive bonuses or commission. Additionally, benefits such as health insurance, retirement plans, and paid time off may also be included in the compensation package.

Ascension is a faith-based healthcare organization dedicated to transformation through innovation across the continuum of care. As one of the leading non-profit and Catholic health systems in the U.S., Ascension is committed to delivering compassionate, personalized care to all, with special attention to persons living in poverty and those most vulnerable. Ascension includes approximately 165,000 associates and 40,000 aligned providers. The national health system operates more than 2,600 sites of care – including 150 hospitals and more than 50 senior living facilities – in 20 states and the District of Columbia,