Healthcare Call Center Representative

Welcome to Ascension Health, where we are dedicated to providing compassionate and personalized healthcare services to our patients. We are currently seeking a highly motivated and empathetic Healthcare Call Center Representative to join our team. As a Call Center Representative, you will serve as the first point of contact for our patients, providing exceptional customer service and support. If you have a passion for helping others and possess excellent communication skills, we invite you to apply for this rewarding opportunity.

1. Greet and welcome patients in a warm and friendly manner, ensuring a positive experience from the first point of contact.
2. Answer incoming calls and respond to patient inquiries, providing accurate and timely information about our healthcare services.
3. Schedule appointments, verify insurance information, and assist with any necessary paperwork or forms.
4. Maintain patient confidentiality and adhere to all HIPAA guidelines.
5. Listen attentively to patient concerns and provide empathetic and compassionate support.
6. Troubleshoot and resolve any issues or concerns raised by patients, escalating to a supervisor if necessary.
7. Collaborate with other healthcare professionals to ensure seamless and coordinated care for patients.
8. Keep detailed and accurate records of all patient interactions and transactions.
9. Continuously strive to improve the patient experience and provide exceptional customer service.
10. Stay updated on company policies, procedures, and services to effectively communicate with patients and address their needs.
11. Meet or exceed performance metrics, such as call volume, quality scores, and customer satisfaction ratings.
12. Attend training and development sessions to improve job knowledge and skills.
13. Maintain a positive and professional attitude at all times, even in challenging situations.
14. Collaborate with team members and supervisors to identify and implement process improvements.
15. Adhere to work schedules and perform other duties as assigned by the supervisor.

According to JobzMall, the average salary range for a Healthcare Call Center Representative in Murfreesboro, TN, USA is between $26,000 and $40,000 per year. However, this can vary depending on factors such as experience, qualifications, and the specific company or organization the individual is employed by.

Ascension is a faith-based healthcare organization dedicated to transformation through innovation across the continuum of care. As one of the leading non-profit and Catholic health systems in the U.S., Ascension is committed to delivering compassionate, personalized care to all, with special attention to persons living in poverty and those most vulnerable. Ascension includes approximately 165,000 associates and 40,000 aligned providers. The national health system operates more than 2,600 sites of care – including 150 hospitals and more than 50 senior living facilities – in 20 states and the District of Columbia,