Medical Front Desk - Call Center

At Ascension Health, we believe in providing compassionate and personalized care to all our patients. We are currently seeking a highly organized and customer-service oriented individual to join our team as a Medical Front Desk - Call Center. In this role, you will have the opportunity to interact with patients and healthcare professionals while utilizing your exceptional communication and problem-solving skills. If you are a dedicated and empathetic individual who is looking to make a positive impact in the healthcare industry, we would love to hear from you.

1. Greet and assist patients and visitors in a friendly and professional manner.
2. Manage incoming calls and schedule appointments for multiple healthcare providers.
3. Maintain accurate and up-to-date patient records, including insurance information and personal details.
4. Verify insurance coverage and obtain necessary authorizations for medical services.
5. Communicate with patients, healthcare providers, and insurance companies to resolve any issues or concerns.
6. Provide information and answer questions regarding services, procedures, and policies.
7. Follow HIPAA guidelines to ensure patient confidentiality and privacy.
8. Handle billing inquiries and process payments from patients.
9. Collaborate with other team members to ensure smooth and efficient operations.
10. Utilize problem-solving skills to address any issues or concerns from patients or healthcare providers.
11. Maintain a clean and organized front desk area.
12. Keep up-to-date with changes in healthcare policies and procedures.
13. Provide excellent customer service and promote a positive image of the organization.
14. Adhere to all company policies and procedures, including safety and compliance regulations.
15. Attend training and participate in professional development opportunities to enhance job knowledge and skills.

According to JobzMall, the average salary range for a Medical Front Desk - Call Center in Austin, TX, USA is between $30,000 to $45,000 per year. This may vary depending on the specific job duties, experience level, and employer. Some positions may offer additional benefits such as healthcare benefits, paid time off, and retirement plans. It is important to research and compare salaries from different employers to determine a competitive salary for this role.

Ascension is a faith-based healthcare organization dedicated to transformation through innovation across the continuum of care. As one of the leading non-profit and Catholic health systems in the U.S., Ascension is committed to delivering compassionate, personalized care to all, with special attention to persons living in poverty and those most vulnerable. Ascension includes approximately 165,000 associates and 40,000 aligned providers. The national health system operates more than 2,600 sites of care – including 150 hospitals and more than 50 senior living facilities – in 20 states and the District of Columbia,