As a CRM Specialist at ASOS plc, you will be a key part of our Customer Engagement team, using data and technology to create an amazing customer experience. As the ideal candidate, you will possess an analytical mindset, excellent problem-solving skills, and a passion for developing customer relationships. You will have a high level of technical knowledge and expertise in customer relationship management (CRM) technologies. In addition, you will need to have experience in customer acquisition and retention, direct marketing, and online marketing. The ability to work with both internal and external stakeholders is also essential. You will be a creative and innovative thinker, motivated to deliver the best customer experience possible. If this sounds like you, we look forward to hearing from you!
Responsibilities:
- Utilize customer relationship management (CRM) technologies to engage customers and deliver an amazing customer experience.
- Analyze data and develop strategies to increase customer acquisition and retention.
- Implement direct and online marketing campaigns to promote products and services.
- Develop and maintain relationships with internal and external stakeholders.
- Utilize creative and innovative thinking to deliver the best customer experiences.
- Monitor customer feedback and suggest improvements to customer experience.
- Monitor industry trends and suggest ways to improve customer engagement.
- Ensure compliance with company policies and procedures.
Excellent Customer Service Skills
Excellent Written And Verbal Communication Skills
Ability To Work Independently And As Part Of A Team
Proficiency In Microsoft Office Suite
Strong Problem Solving And Analytical Skills
Excellent Knowledge Of Crm Systems And Software
Good Organizational And Multitasking Skills
Experience With Data Analysis And Reporting
Documentation
Process Improvement
Data Entry
Troubleshooting
Communication
Problem Solving
Database Management
Technical Writing
Reporting
Analytics
Customer Support
System configuration
Collaboration
User Training
Crm Support
Communication
Conflict Resolution
Leadership
Problem Solving
Time management
Interpersonal Skills
creativity
Analytical Thinking
Teamwork
Adaptability
According to JobzMall, the average salary range for a CRM Specialist in Paris, France is €33,000 to €48,000 per year. This range varies depending on the individual's experience, qualifications, and job position.
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ASOS plc is a British online fashion and cosmetic retailer. The company was founded in 2000 in London, primarily aimed at young adults. The website sells over 850 brands as well as its own range of clothing and accessories, and ships to all 196 countries from fulfillment centers in the United Kingdom, the United States, and Europe.
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