Patient Services Specialist

At Atrium Health, we strive to provide exceptional care and service to our patients every day. We are currently seeking a dedicated and compassionate Patient Services Specialist to join our team and help us in our mission to improve the health and well-being of our community. As a Patient Services Specialist, you will play a vital role in ensuring our patients have a positive and seamless experience throughout their healthcare journey. If you are a detail-oriented individual with excellent communication skills and a passion for helping others, we encourage you to apply for this rewarding opportunity.

1. Greet and check-in patients upon arrival, ensuring a warm and welcoming atmosphere.
2. Verify patient information and insurance coverage accurately and efficiently.
3. Schedule appointments and manage patient flow to ensure timely and efficient service.
4. Answer incoming calls and direct them to the appropriate department or individual.
5. Assist patients with any questions or concerns regarding their appointments, billing, or general inquiries.
6. Maintain patient confidentiality and adhere to HIPAA guidelines.
7. Process payments and handle billing inquiries.
8. Collaborate with healthcare providers and other team members to ensure effective and timely patient care.
9. Update and maintain patient records accurately and in a timely manner.
10. Provide administrative support to clinical staff and assist with tasks such as filing, scanning, and data entry.
11. Address and resolve any patient complaints or issues in a professional and empathetic manner.
12. Stay up-to-date on Atrium Health policies and procedures to provide accurate and consistent information to patients.
13. Attend training sessions and meetings to improve knowledge and skills.
14. Uphold a positive and professional attitude while representing Atrium Health.
15. Support the overall mission and values of Atrium Health by delivering high-quality care and service to our patients.

According to JobzMall, the average salary range for a Patient Services Specialist in Charlotte, NC, USA is between $35,000 and $47,000 per year. However, this can vary depending on factors such as experience, education, and the specific employer. Some employers may offer higher salaries and additional benefits for this position.

Atrium Health, formerly Carolinas HealthCare System, is a not for profit hospital network which operates hospitals, freestanding emergency departments, urgent care centers, and medical practices in the American states of North Carolina, South Carolina and Georgia.