Registered Nurse - Nurse Triage Call Center

At Atrium Health, we are dedicated to delivering exceptional healthcare services to our community. We are seeking a highly skilled and compassionate Registered Nurse to join our team as a Nurse Triage Call Center Specialist. In this role, you will have the opportunity to make a difference in the lives of our patients by providing expert clinical support and guidance over the phone. If you are a proactive and empathetic healthcare professional with excellent communication skills, we invite you to apply for this exciting opportunity. Join our team and be a part of our mission to improve the health and well-being of our community.

1. Provide expert clinical support and guidance to patients over the phone.
2. Utilize critical thinking skills and medical knowledge to accurately assess patient needs and provide appropriate triage recommendations.
3. Maintain a compassionate and empathetic approach when interacting with patients.
4. Communicate effectively with patients, caregivers, and healthcare providers to ensure proper understanding and follow-up.
5. Collaborate with other healthcare professionals to coordinate care and ensure timely and appropriate interventions.
6. Accurately document all patient interactions and provide updates to the patient's medical record as needed.
7. Stay up-to-date on current healthcare practices and procedures to ensure the delivery of high-quality care.
8. Adhere to all policies, procedures, and regulations set forth by Atrium Health and governing bodies.
9. Participate in regular training and education opportunities to enhance knowledge and skills.
10. Maintain patient confidentiality and privacy at all times.
11. Identify and report any patient safety concerns or adverse events.
12. Collaborate with other team members to ensure smooth operations of the call center and efficient patient flow.
13. Demonstrate a commitment to Atrium Health's mission and values.
14. Perform other duties as assigned by supervisor.

According to JobzMall, the average salary range for a Registered Nurse - Nurse Triage Call Center in Charlotte, NC, USA is $60,000 - $80,000 per year. This may vary depending on the individual's level of experience, education, and specific job responsibilities.

Atrium Health, formerly Carolinas HealthCare System, is a not for profit hospital network which operates hospitals, freestanding emergency departments, urgent care centers, and medical practices in the American states of North Carolina, South Carolina and Georgia.