Service Advisor
Are you a car enthusiast with a passion for providing exceptional customer service? Do you have a knack for problem-solving and a strong understanding of automotive technology? If so, we have an exciting opportunity for you to join our team as a Service Advisor at Audi. As a Service Advisor, you will be the first point of contact for our customers and play a crucial role in ensuring their satisfaction with our services. We are looking for someone who is detail-oriented, personable, and has previous experience in the automotive industry. If this sounds like you, we would love to hear from you!
- Greet and welcome customers in a friendly and professional manner.
- Serve as the primary point of contact for customers and effectively communicate with them throughout the service process.
- Listen to customer concerns and accurately assess and document their service needs.
- Utilize strong knowledge of automotive technology to provide accurate and helpful information to customers.
- Schedule service appointments and manage the service schedule for maximum efficiency.
- Communicate service updates and recommendations to customers in a clear and timely manner.
- Provide accurate estimates for service costs and timelines.
- Act as a liaison between customers and the service technicians to ensure a smooth and timely service experience.
- Upsell and cross-sell additional services or products that may benefit the customer.
- Handle customer complaints and resolve issues effectively and efficiently.
- Maintain accurate and organized customer records and service files.
- Collaborate with other team members to ensure a positive and cohesive work environment.
- Stay up-to-date with Audi's latest products and services to provide accurate information to customers.
- Adhere to company policies and procedures, including safety protocols.
- Continuously strive to improve customer satisfaction and provide exceptional customer service.
Knowledge Of Audi Vehicles And Their Features: A Service Advisor At Audi Should Have A Thorough Understanding Of All Audi Vehicle Models And Their Features In Order To Accurately Assess Customer Needs And Recommend Appropriate Services.
Strong Customer Service Skills: As The Primary Point Of Contact For Customers, A Service Advisor Should Have Excellent Communication And Interpersonal Skills To Ensure A Positive And Satisfactory Experience For Audi Customers.
Technical Expertise: While Not Required To Be A Certified Mechanic, A Service Advisor Should Have A Basic Understanding Of Automotive Mechanics And Be Able To Accurately Explain Technical Information To Customers.
Time Management And Organizational Skills: A Service Advisor Should Be Able To Manage Multiple Customer Appointments, Prioritize Tasks, And Maintain A Well-Organized Work Schedule To Ensure Efficient And Timely Service Delivery.
Sales And Upselling Skills: A Service Advisor Should Be Able To Identify And Recommend Additional Services Or Products That Would Benefit The Customer And The Dealership, While Also Meeting Sales Targets Set By The Company.
Communication
Time Management
Multitasking
Attention to detail
Negotiation
customer service
Automotive knowledge
Teamwork
Organization
Problem-Solving
Adaptability
Sales Techniques
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Critical thinking
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Service Advisor in Nashville, TN, USA is between $35,000 and $50,000 per year. This can vary depending on the specific company, experience level, and other factors.
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Audi AG is a German automotive manufacturer of luxury vehicles headquartered in Ingolstadt, Bavaria, Germany. As a subsidiary of its parent company, the Volkswagen Group, Audi produces vehicles in nine production facilities worldwide.
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