Welcome to Audi, where luxury and performance meet. We are seeking a dedicated and customer-oriented Service Advisor to join our team. As a Service Advisor, you will be the face of our dealership, providing exceptional customer service and ensuring that our clients' vehicles receive the highest level of care. We are looking for a passionate individual who has a strong understanding of the automotive industry and a desire to exceed expectations. If you have excellent communication skills, a keen attention to detail, and a passion for delivering an exceptional customer experience, we want you on our team.
- Greet and welcome customers as they enter the dealership, creating a warm and inviting atmosphere.
- Provide exceptional customer service by listening to and addressing the needs and concerns of clients.
- Build and maintain strong relationships with customers to ensure repeat business and customer loyalty.
- Serve as the main point of contact for customers throughout the service process, providing updates and answering any questions.
- Schedule and confirm service appointments, ensuring efficient and timely use of resources.
- Conduct thorough vehicle inspections and accurately document any issues or concerns.
- Provide detailed explanations of recommended services and necessary repairs, including cost and timeline.
- Collaborate with technicians to ensure timely and accurate completion of work.
- Keep customers informed throughout the service process, providing updates on progress and any changes to the estimated timeline.
- Handle customer complaints or concerns in a professional and timely manner, ensuring complete satisfaction.
- Maintain accurate and organized records of customer interactions, service history, and payment information.
- Stay up-to-date on industry trends and technological advancements to provide knowledgeable and informative recommendations to customers.
- Uphold dealership standards and policies, including maintaining a clean and professional work area.
- Meet and exceed sales and customer satisfaction goals.
- Continuously strive to improve the customer experience and identify opportunities for growth and improvement.
In-Depth Knowledge Of Audi Vehicles And Their Features: A Service Advisor At Audi Should Have A Strong Understanding Of All Audi Models, Their Features, And How They Function. This Knowledge Will Enable Them To Accurately Assess And Diagnose Any Issues With Customer Vehicles.
Excellent Customer Service Skills: As The Main Point Of Contact For Customers, A Service Advisor Must Have Exceptional Communication Skills, Be Friendly And Approachable, And Have The Ability To Handle Difficult Situations With Tact And Professionalism.
Automotive Technical Knowledge: A Strong Understanding Of Automotive Technology And Mechanics Is Essential For A Service Advisor At Audi. They Should Be Familiar With Common Car Issues, Repairs, And Maintenance Procedures To Effectively Communicate With Customers And Technicians.
Organizational And Time Management Skills: A Service Advisor Must Be Able To Manage Multiple Tasks And Prioritize Effectively To Ensure That The Service Department Runs Smoothly. They Should Be Able To Work Efficiently Under Pressure And Meet Tight Deadlines.
Previous Experience In A Similar Role: While Not Always Required, Previous Experience As A Service Advisor Or In The Automotive Industry Is Highly Desirable. This Will Give The Candidate A Better Understanding Of The Role's Responsibilities And Make Them More Familiar With Audi's Processes And Procedures.
Communication
Sales
Time Management
Multitasking
Interpersonal skills
Attention to detail
Organizational Skills
Technical Aptitude
customer service
Automotive knowledge
Problem-Solving
Communication
Conflict Resolution
Leadership
Time management
Interpersonal Skills
Critical thinking
Attention to detail
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Service Advisor in Charlotte, NC, USA is between $35,000 and $60,000 per year. However, this may vary depending on factors such as experience, location, and the specific company. Some high-end service advisors in the Charlotte area may earn upwards of $80,000 per year. It is important to keep in mind that additional benefits such as bonuses and commission may also be included in the overall salary package.
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Audi AG is a German automotive manufacturer of luxury vehicles headquartered in Ingolstadt, Bavaria, Germany. As a subsidiary of its parent company, the Volkswagen Group, Audi produces vehicles in nine production facilities worldwide.
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