Service Advisor

Welcome to the world of Audi, where innovation and luxury meet to deliver exceptional driving experiences. We are currently seeking a highly motivated and customer-focused individual to join our team as a Service Advisor. In this role, you will be the first point of contact for our valued customers, ensuring their satisfaction with our services and maintaining our high standards of excellence. As an Audi Service Advisor, you will have the opportunity to work with cutting-edge technology and a dynamic team, while utilizing your exceptional communication and problem-solving skills. If you are passionate about the automotive industry and possess strong organizational abilities, we invite you to apply for this exciting opportunity.

1. Greet and welcome customers in a friendly and professional manner.
2. Serve as the main point of contact for customers, answering their questions and addressing any concerns.
3. Provide exceptional customer service, ensuring customer satisfaction and building lasting relationships.
4. Maintain a thorough understanding of all Audi products and services to effectively communicate and educate customers.
5. Schedule and confirm service appointments, ensuring efficient use of time and resources.
6. Manage and prioritize incoming service requests and communicate status updates to customers.
7. Utilize cutting-edge technology and software to accurately document and track customer information and service requests.
8. Collaborate with service technicians to ensure timely and high-quality completion of repairs and maintenance.
9. Actively seek opportunities to upsell and promote Audi products and services to customers.
10. Resolve customer complaints and issues in a timely and professional manner.
11. Maintain a clean and organized work area, ensuring a professional and welcoming environment for customers.
12. Stay updated on industry trends and advancements, incorporating new knowledge into daily tasks.
13. Adhere to all company policies and procedures, including safety protocols and customer service standards.
14. Assist with administrative tasks such as invoicing, inventory management, and record-keeping.
15. Continuously strive to meet and exceed performance targets and goals.

According to JobzMall, the average salary range for a Service Advisor in Los Angeles, CA, USA is between $45,000 and $65,000 per year. However, this can vary depending on the specific company, experience level, and location within the city. Some service advisors may also receive commission or bonuses in addition to their base salary.

Audi AG is a German automotive manufacturer of luxury vehicles headquartered in Ingolstadt, Bavaria, Germany. As a subsidiary of its parent company, the Volkswagen Group, Audi produces vehicles in nine production facilities worldwide.