Banana Republic

Customer Experience Strategist for Fashion Retail

Banana Republic

Austin, TX, USA
Full-TimeDepends on ExperienceSenior LevelMasters
Job Description

Banana Republic is looking for an innovative and passionate Customer Experience Strategist to join the Fashion Retail team. The ideal candidate will have the necessary experience and qualifications to develop customer experience strategies, drive customer insights, and support the team to create an exceptional customer journey.The successful candidate will have an unbridled enthusiasm for customer service, a deep passion for retail and fashion, and a drive to make every customer experience the best it can be. The ideal candidate will have a strong understanding of customer experience and be able to develop innovative strategies for customer engagement, retention, and loyalty.The ideal candidate will have a Bachelor's degree in Business or a related field, 5+ years of customer experience and strategy experience, an in-depth understanding of customer segmentation and analytics, and the ability to collaborate with stakeholders. A strong background in retail and fashion is a plus. The candidate should also have excellent communication and interpersonal skills and the ability to think strategically and analytically.

Where is this job?
This job is located at Austin, TX, USA
Job Qualifications
  • Excellent Communication Skills

  • Ability To Work In A Fast-Paced Environment

  • Experience In Customer Service

  • Knowledge Of Customer Service Best Practices

  • Exceptional Interpersonal Skills

  • Familiarity With Fashion Retail Operations

  • Proven Ability To Strategize And Create Customer Experience Initiatives

  • Understanding Of Customer Analytics And Metrics

Required Skills
  • Research

  • Strategy

  • Communication

  • Retail

  • Fashion

  • Problem Solving

  • customer service

  • Creativity

  • Merchandising

  • Trend Analysis

  • Analytics

  • Branding

  • Collaboration

  • Technology

  • Engagement

Soft Skills
  • Communication

  • Conflict Resolution

  • Negotiation

  • Time management

  • Interpersonal Skills

  • creativity

  • Critical thinking

  • Teamwork

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Customer Experience Strategist for Fashion Retail in Austin, TX, USA is between $45,000 and $90,000 per year.

Additional Information
Banana Republic is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedMay 20th, 2023
Apply BeforeMay 22nd, 2025
This job posting is from a verified source. 
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About Banana Republic

Banana Republic is an American clothing and accessories retailer owned by the American multinational corporation Gap Inc. It was founded in 1978 by Mel and Patricia Ziegler, who originally called the company "Banana Republic Travel & Safari Clothing Company."

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