Client Service Coordinator
Welcome to Banfield Pet Hospital, where we are dedicated to providing high-quality veterinary care for pets and exceptional customer service for their owners. As a Client Service Coordinator, you will play a crucial role in creating a positive and welcoming experience for our clients and their furry family members. We are seeking a compassionate and organized individual who is passionate about helping pets and their owners. If you have excellent communication skills, a strong attention to detail, and a love for animals, we invite you to join our team and make a difference in the lives of pets and their families.
- Greet and welcome clients and their pets in a friendly and professional manner.
- Answer phone calls and schedule appointments for veterinary services.
- Collect and update client information, including contact details and pet medical history.
- Provide accurate and detailed information about our services, pricing, and policies to clients.
- Assist clients with completing necessary paperwork and forms.
- Maintain a clean, organized, and inviting reception area for clients.
- Communicate effectively with the veterinary team to ensure efficient and timely service for clients and their pets.
- Handle client complaints and concerns with empathy and professionalism.
- Process payments and maintain accurate records of financial transactions.
- Follow up with clients after appointments to ensure satisfaction and address any follow-up needs.
- Educate clients on preventive care and wellness programs offered by the hospital.
- Collaborate with other team members to improve client experience and hospital operations.
- Stay up-to-date on hospital policies, procedures, and services to provide accurate information to clients.
- Maintain client confidentiality and handle sensitive information with discretion.
- Demonstrate a genuine love and care for animals while interacting with clients and their pets.
Excellent Communication Skills: A Client Service Coordinator At Banfield Pet Hospital Must Possess Strong Verbal And Written Communication Skills To Effectively Communicate With Clients, Team Members, And Other Departments.
Customer Service Experience: The Ideal Candidate Should Have Previous Experience In A Customer Service Role, Demonstrating Their Ability To Handle Difficult Situations, Manage Customer Expectations, And Provide Excellent Service.
Knowledge Of Veterinary Medicine: A Client Service Coordinator Should Have A Basic Understanding Of Veterinary Medicine And Be Able To Answer Basic Questions From Clients About Their Pets' Health And Wellness. This Knowledge Can Also Help Them Identify Urgent Situations And Escalate Them To A Veterinarian.
Multi-Tasking And Organizational Skills: This Role Requires The Ability To Handle Multiple Tasks And Prioritize Them Effectively. A Client Service Coordinator Should Be Able To Manage A Busy Schedule, Handle Client Inquiries, And Coordinate With Other Departments Seamlessly.
Compassion And Empathy: Working With Pets And Their Owners Can Be Emotionally Taxing, And A Client Service Coordinator Should Possess Compassion And Empathy Towards Both. This Quality Helps Create A Welcoming And Supportive Environment For Clients And Their Pets.
Time Management
Multitasking
Attention to detail
Conflict Resolution
customer service
Record keeping
Teamwork
Computer
Organization
Problem-Solving
Client communication
Veterinary Terminology
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Attention to detail
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Client Service Coordinator in Fayetteville, NC, USA is $38,000 - $55,000 per year. This salary range may vary depending on the industry, company size, and level of experience. Factors such as bonuses, benefits, and location may also affect the overall compensation for this position. It is recommended to research specific companies and job listings to get a more accurate salary estimate.
Apply with Video Cover Letter Add a warm greeting to your application and stand out!
Banfield Pet Hospital is a privately owned company based in Vancouver, Washington, United States, that operates veterinary clinics. Part of the Mars, Incorporated family of companies, Banfield owns clinics in the United States, Mexico, and the United Kingdom.
Get interviewed today!
JobzMall is the world‘ s largest video talent marketplace.It‘s ultrafast, fun, and human.
Get Started