Call Center Telephone Banker

We are seeking a dedicated and customer-focused individual to join our team as a Call Center Telephone Banker at Bank of America. In this role, you will have the opportunity to utilize your excellent communication skills and financial knowledge to provide exceptional service to our clients. As a Telephone Banker, you will play a crucial role in helping our clients achieve their financial goals and ensure their satisfaction with our services. This is an exciting opportunity for individuals who are passionate about providing top-notch customer service and have a strong understanding of banking products and services. If you are a team player with a positive attitude and a drive to succeed, we encourage you to apply for this position.

1. Provide outstanding customer service to clients by answering calls and addressing their inquiries and concerns in a timely and professional manner.
2. Utilize knowledge of banking products and services to educate and advise clients on their financial options.
3. Handle a high volume of calls while maintaining a positive attitude and professional demeanor.
4. Understand and adhere to all bank policies and procedures while ensuring compliance with industry regulations.
5. Build and maintain strong relationships with clients to promote customer loyalty and retention.
6. Identify potential sales opportunities and cross-sell bank products and services to meet client needs.
7. Accurately and efficiently input client information and transactions into the bank's systems.
8. Collaborate closely with team members to ensure a seamless and efficient workflow.
9. Continuously develop and enhance knowledge of banking products and services to provide excellent service to clients.
10. Meet and exceed performance goals set by the bank through quality assurance and productivity metrics.
11. Display a high level of professionalism, integrity, and confidentiality in all interactions with clients and team members.
12. Handle escalated client issues and complaints with empathy and problem-solving skills.
13. Attend training sessions and meetings to stay updated on bank policies, procedures, and industry trends.
14. Adhere to all security and fraud prevention protocols to protect client information and the bank's assets.
15. Maintain a positive and collaborative attitude in a fast-paced and dynamic work environment.

According to JobzMall, the average salary range for a Call Center Telephone Banker in Jacksonville, FL, USA is between $23,000 and $35,000 per year. This can vary depending on the company, experience level, and job responsibilities. Some call center telephone bankers may also receive bonuses or commission based on performance.

Bank of America Corp. is a bank and financial holding company, which engages in the provision of banking and nonbank financial services. It operates through the following segments: Consumer Banking, Global Wealth and Investment Management, Global Banking, Global Markets, and Legacy Assets and Servicing. The Consumer Banking segment offers credit, banking, and investment products and services to consumers and small businesses.