Client Services Representative II - Oak Cliff

Welcome to Bank of America! We are currently seeking a highly motivated and customer-oriented individual to join our team as a Client Services Representative II in the Oak Cliff area. In this role, you will have the opportunity to provide exceptional service to our clients by addressing their financial needs and concerns. We are looking for individuals who possess excellent communication skills, strong problem-solving abilities, and a passion for helping others. If you are driven, dedicated, and ready to make a positive impact on our clients' lives, we encourage you to apply for this exciting opportunity.

1. Greet and welcome clients in a professional and friendly manner.
2. Provide exceptional customer service to clients by addressing their financial needs and concerns.
3. Act as a liaison between clients and the bank, ensuring prompt and effective resolution of any issues or concerns.
4. Utilize strong problem-solving skills to assist clients with a variety of banking tasks, including account inquiries, transactions, and product recommendations.
5. Maintain a thorough understanding of bank products and services in order to effectively educate and advise clients.
6. Build and maintain strong relationships with clients, ensuring their satisfaction and loyalty to the bank.
7. Actively listen to clients' needs and concerns, and proactively offer solutions and suggestions to improve their financial well-being.
8. Stay up-to-date on industry trends and changes in bank policies and procedures, and effectively communicate these updates to clients.
9. Collaborate with other bank employees to ensure a seamless and efficient client experience.
10. Meet and exceed sales goals by promoting bank products and services to clients.
11. Monitor and handle client complaints, providing timely and appropriate resolutions.
12. Maintain accurate and detailed client records and documentation.
13. Uphold confidentiality and security measures in handling sensitive client information.
14. Proactively identify opportunities for process improvement and suggest solutions.
15. Participate in ongoing training and development to enhance job knowledge and skills.

According to JobzMall, the average salary range for a Client Services Representative II - Oak Cliff in Dallas, TX, USA is $40,000 - $60,000 per year. This can vary depending on the specific company, experience level, and location within Oak Cliff.

Bank of America Corp. is a bank and financial holding company, which engages in the provision of banking and nonbank financial services. It operates through the following segments: Consumer Banking, Global Wealth and Investment Management, Global Banking, Global Markets, and Legacy Assets and Servicing. The Consumer Banking segment offers credit, banking, and investment products and services to consumers and small businesses.