Credit Assistance Specialist

Contact delinquent or high-risk customers to secure payment arrangements and the determine reason for delinquency on active or inactive loan, deposit and/or credit card accounts. Remain positive and professional to build rapport with the client and through information gathered assess and offer the best resolution. Provide consumer credit assistance, including submission of extension requests and other recovery activities. Solve complex billing problems and inquiries, and negotiate complex payment programs or arrangements while staying within collections compliance guidelines. Demonstrate empathy for the client’s situation using ethical behavior that is consistent with the bank’s code of conduct. Adhere to quality and regulatory guidelines in order to appropriately service customers and minimize risk for the bank.

According to JobzMall, the average salary range for a Credit Assistance Specialist in 2781 Cobb Pkwy NW, Kennesaw, GA 30152, USA is between $41,000 and $55,000 per year. This range can vary depending on the company and specific job duties.

Bank of America Corp. is a bank and financial holding company, which engages in the provision of banking and nonbank financial services. It operates through the following segments: Consumer Banking, Global Wealth and Investment Management, Global Banking, Global Markets, and Legacy Assets and Servicing. The Consumer Banking segment offers credit, banking, and investment products and services to consumers and small businesses.