Fraud Client Services Representative

Welcome to Bank of America, a leading financial institution committed to providing exceptional customer service. We are currently seeking a highly motivated and detail-oriented individual to join our team as a Fraud Client Services Representative. In this role, you will play a crucial part in protecting our clients and the bank from fraudulent activity. As a representative, you will have the opportunity to utilize your strong communication and problem-solving skills to assist our clients in resolving potential fraud issues. To excel in this position, candidates must possess a strong sense of integrity and have a passion for delivering top-notch customer service. If you are ready to join a dynamic and dedicated team, we encourage you to apply for this exciting opportunity.

1. Provide exceptional customer service to all clients of Bank of America.
2. Serve as the first point of contact for clients who report potential fraudulent activity on their accounts.
3. Investigate and analyze potential fraud cases to determine the validity of the claim.
4. Communicate effectively with clients to gather necessary information and provide updates on the status of their case.
5. Work closely with other departments and teams within the bank to resolve fraud cases efficiently.
6. Maintain a high level of accuracy and attention to detail while reviewing and documenting client information.
7. Adhere to all bank policies and procedures related to fraud prevention and customer service.
8. Stay updated on the latest fraud trends and techniques to effectively identify and prevent potential fraudulent activity.
9. Handle sensitive information with confidentiality and ensure all data protection regulations are followed.
10. Participate in training and development opportunities to continuously enhance knowledge and skills.
11. Collaborate with team members to share ideas and best practices for improving processes and customer experience.
12. Maintain a positive and professional attitude when dealing with clients and colleagues.
13. Proactively identify and escalate potential issues to management for resolution.
14. Contribute to a positive and inclusive work environment by promoting teamwork and diversity.
15. Complete all assigned tasks and responsibilities in a timely and efficient manner.

According to JobzMall, the average salary range for a Fraud Client Services Representative in Phoenix, AZ, USA is $37,000 - $55,000 per year. This can vary depending on the specific company and level of experience. Some companies may also offer bonuses or commission as part of the overall compensation package.

Bank of America Corp. is a bank and financial holding company, which engages in the provision of banking and nonbank financial services. It operates through the following segments: Consumer Banking, Global Wealth and Investment Management, Global Banking, Global Markets, and Legacy Assets and Servicing. The Consumer Banking segment offers credit, banking, and investment products and services to consumers and small businesses.