Bank of America

Global Incident Management Analyst

Bank of America
410 George St, New Brunswick, NJ 08901, USA
Full-TimeDepends on ExperienceMid-LevelBachelors
Job Description

Global Incident Management Coordinator is responsible for coordinating the restoration of an incident as quickly as possible following the enterprise policy and procedures for Incident Management. Leading Escalations and events to resolution. Leading Problem Investigations and following to close. Partnering with L1/L2/L3 and other support teams in order to ensure timely recovery Assess incident situations quickly and involve appropriate support personnel. Respond in a timely and focused manner. Clear and Concise communication to all levels. Facilitate appropriate communication platform in order to coordinate recovery(Bridge, Mattermost, Skype, etc).

Where is this job?
This job is located at 410 George St, New Brunswick, NJ 08901, USA
Job Qualifications

  • Ability to facilitate planning meetings, reviews and retrospectives

  • 5-8 years breadth of exposure to operations production and technology environment and/or various LOB environments

  • Demonstrated the ability to effectively coordinate and work with cross-functional and international work teams

Required Skills

  • Advanced Excel skills

  • Tableau

  • Data analysis and reporting

  • Time Management Skills

  • Influencing and leadership skills

  • Root-Cause Analysis

Soft Skills

  • Verbal communication

  • Prioritizing skills

  • written communication

  • Attention to detail and accuracy

  • Multi tasker

  • Flexibility and adaptability

Compensation

According to JobzMall, the average salary range for a Global Incident Management Analyst in 410 George St, New Brunswick, NJ 08901, USA is between $65,800 and $82,600 per year.

Additional Information
Bank of America is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedMay 21st, 2021
Apply BeforeMay 22nd, 2025
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About Bank of America

Bank of America Corp. is a bank and financial holding company, which engages in the provision of banking and nonbank financial services. It operates through the following segments: Consumer Banking, Global Wealth and Investment Management, Global Banking, Global Markets, and Legacy Assets and Servicing. The Consumer Banking segment offers credit, banking, and investment products and services to consumers and small businesses.

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