
Production Support
Administer the Messaging and Collaboration user accounts in the enterprise by effecting user name changes and moves, maintaining group lists, and disabling mailboxes (must adhere to regulatory requirements when needed). Consult with application developers on issues related to the impact of applications. Coordinate with application developers and project managers to deploy worldwide enterprise solutions/applications (tasks to include but not limited to testing and documentation). Provide technical expertise to internal IT groups and provide feedback and recommendations to management for service level and environment optimization. Protect the overall security of the messaging environment through the administration of access control lists, security measures and certification of external organizations.
Be proficient to work independently on multiple phases of various IT projects.
Knowledge in Skype for Business, WebEx to do troubleshooting and provide resolution to the customer
Ability to work with minimal direction and manage multiple tasks at the same time
Time Management
MS Excel
Presentation skills
MS Word
Customer Service skills
Troubleshooting skills
Procedural documentation
Verbal communication
written communication
Attention to detail
Multitasking Skills
Adaptability
According to JobzMall, the average salary range for a Production Support in 3535 FL-10, Marianna, FL 32448, USA is between $25,000 and $45,000. The range can change depending on the company, experience, and other factors.
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Bank of America Corp. is a bank and financial holding company, which engages in the provision of banking and nonbank financial services. It operates through the following segments: Consumer Banking, Global Wealth and Investment Management, Global Banking, Global Markets, and Legacy Assets and Servicing. The Consumer Banking segment offers credit, banking, and investment products and services to consumers and small businesses.

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