Service Desk Advanced Support - Specialist

Receives telephone requests to troubleshoot malfunctioning equipment, system problems, terminal resets, etc. Advises manager of user dissatisfaction or concerns. Provides resolution for reported problems and logs trouble tickets for incoming trouble calls. Assists manager in tracking trends in problem reporting. Works with service technicians to identify problems and effective solutions. Performs problem determination and troubleshooting of desktop and network connection issues. Follows up within designated timeframes to ensure vendor on-site response in accordance with current procedures. Assists in maintaining up-to-date procedures and listings. Within guidelines, notifies end users and vendors on status of problems affecting them. Maintains liaison with user areas and vendors per established procedures. Notifies and escalates outages to management team, department and branches. Keeps current on all network projects.

According to JobzMall, the average salary range for a Service Desk Advanced Support - Specialist in 13505 California St, Omaha, NE 68154, USA is around $50,000 to $65,000 per year. This salary range varies depending on experience, job duties, and other factors.

Bank of the West is a regional financial services company, headquartered in San Francisco, California. It is a subsidiary of BNP Paribas. It has more than 600 branches and offices in the Midwest and Western United States.