Application Support Analyst

Are you a tech-savvy problem solver with a passion for providing exceptional customer service? Do you thrive in a fast-paced, dynamic environment? If so, we have the perfect opportunity for you! Barclays is seeking an Application Support Analyst to join our team and provide critical support for our internal applications. In this role, you will use your technical knowledge and excellent communication skills to troubleshoot and resolve complex issues, ensuring our systems run smoothly and our clients receive the best possible experience. Join us and be a part of a collaborative, innovative team that is shaping the future of financial services.

1. Provide technical support for internal applications: The primary responsibility of this role is to provide technical support for all the internal applications used by the company. This includes troubleshooting and resolving complex technical issues to ensure smooth functioning of the systems.
2. Identify and resolve technical issues: The Application Support Analyst will be responsible for identifying and resolving technical issues with the internal applications. This involves analyzing the root cause of the problem and finding effective solutions to resolve them.
3. Ensure timely resolution of issues: It is the responsibility of the Application Support Analyst to ensure that all technical issues are resolved in a timely manner. This will require quick thinking, problem-solving skills, and ability to work under pressure in a fast-paced environment.
4. Communicate effectively with stakeholders: As part of this role, the Application Support Analyst will be required to communicate effectively with stakeholders including clients, team members, and other departments. This will involve providing clear and concise updates on the status of technical issues and resolutions.
5. Collaborate with cross-functional teams: The Application Support Analyst will work closely with cross-functional teams such as developers, testers, and business analysts to ensure smooth functioning of the applications. This will require strong collaboration and teamwork skills.
6. Document technical processes and procedures: The Application Support Analyst will be responsible for documenting technical processes and procedures related to the internal applications. This will help in troubleshooting and resolving issues in the future.
7. Stay updated on technology and industry trends: The ideal candidate for this role should have a passion for technology and be updated on the latest trends in the industry. This will help in providing innovative solutions and improving the overall performance of the systems.
8. Provide exceptional customer service: Barclays values customer service and the Application Support Analyst will be responsible for providing exceptional service to clients. This includes addressing their concerns and providing solutions that meet their needs.
9. Continuously improve processes: The Application Support Analyst will be expected to identify areas for improvement and suggest process enhancements to optimize the performance of the internal applications.

According to JobzMall, the average salary range for a Application Support Analyst in Pune, Maharashtra, India is between ₹300,000-₹900,000 per year. This can vary depending on the specific company, experience level, and job responsibilities. Some positions may offer additional benefits such as bonuses, commissions, and stock options.

Barclays plc is a British multinational investment bank and financial services company, headquartered in London. Apart from investment banking, Barclays is organised into four core businesses: personal banking, corporate banking, wealth management, and investment management.