Application Support Analyst

Are you a tech-savvy problem solver with a passion for providing exceptional customer service? Do you thrive in a fast-paced, dynamic environment and have a keen eye for detail? If so, we have an exciting opportunity for you to join our team as an Application Support Analyst at Barclays. As a key member of our support team, you will play a crucial role in ensuring the smooth operation of our applications and providing efficient and effective support to our clients. We are looking for individuals with a strong technical background, excellent communication skills, and the ability to think on their feet. If you are ready to take on a challenging and rewarding role, we want to hear from you!

1. Provide technical support and troubleshooting for various applications used by clients.
2. Ensure the smooth operation of applications through proactive monitoring and timely resolution of any issues.
3. Communicate with clients in a professional and courteous manner, providing timely updates and resolutions to their queries and concerns.
4. Collaborate with cross-functional teams, including developers and project managers, to identify and resolve technical issues.
5. Document and track all support tickets and resolutions in a timely and accurate manner.
6. Continuously improve and update support processes and procedures to enhance the overall customer experience.
7. Stay up-to-date with the latest technologies and industry trends to provide innovative solutions and recommendations to clients.
8. Provide training and support to clients on how to effectively use our applications.
9. Identify opportunities for improvement and provide feedback to the development team.
10. Prioritize and manage multiple tasks and projects effectively in a fast-paced environment.
11. Maintain a high level of professionalism and confidentiality when handling sensitive customer information.
12. Adhere to all company policies and procedures, including security and data protection protocols.
13. Act as a liaison between clients and internal teams to ensure effective communication and collaboration.
14. Participate in on-call rotation and be available for after-hours support when needed.
15. Contribute to a positive and collaborative team culture by sharing knowledge and providing support to fellow team members.

According to JobzMall, the average salary range for a Application Support Analyst in Pune, Maharashtra, India is between ₹300,000-₹600,000 per year. However, this can vary depending on factors such as experience, education, and the specific company and industry the individual is working in. Some companies may offer higher salaries or additional benefits such as bonuses and incentives, while others may offer lower salaries but other perks such as flexible work arrangements or opportunities for career growth. It is important to research and compare different companies and job offers to determine the best fit for an individual's skills and salary expectations.

Barclays plc is a British multinational investment bank and financial services company, headquartered in London. Apart from investment banking, Barclays is organised into four core businesses: personal banking, corporate banking, wealth management, and investment management.