
Customer Performance Manager
At Barclays, we firmly believe that our success is driven by our customers and their satisfaction. We are therefore looking for a talented, motivated and experienced Customer Performance Manager to join our team.As the Customer Performance Manager, you will be responsible for developing, implementing and monitoring initiatives to ensure that Barclays provides the highest level of customer service. You will be a key part of the team, working closely with the Customer Relations department to ensure that customer issues are resolved quickly and efficiently.The ideal candidate will have a degree in a relevant field such as Business Administration, Marketing or Management, with at least 5 years’ experience in a customer service role. You will have excellent communication and problem-solving skills, a keen eye for detail and a passion for providing an outstanding customer experience.We are looking for an enthusiastic, driven and motivated individual who is eager to join a leading global bank and can help to ensure the best possible customer experience. If this sounds like you, we would love to hear from you.
Excellent Communication And Interpersonal Skills
Ability To Work In A Fast-Paced Environment
Strong Leadership Skills
Sound Understanding Of Customer Service Principles
Proven Track Record Of Managing Performance In Customer Service Teams
Ability To Analyse Customer Service Data And Develop Strategies To Improve Customer Service
Knowledge Of Customer Service Related Software
Ability To Build Effective Relationships With Stakeholders
Budgeting
Risk Management
Process Improvement
Project Management
Financial Planning
Strategy
Coaching
Negotiation
Team Building
Compliance
Analytics
Customer Relations
Performance monitoring
Problem-Solving
Decision-Making
Communication
Conflict Resolution
Leadership
Problem Solving
Time management
Interpersonal Skills
creativity
Organization
Teamwork
Adaptability
According to JobzMall, the average salary range for a Customer Performance Manager in Henderson, NV, USA is $47,000 to $88,000 per year. This range includes base salaries, bonuses, and additional compensation such as stock options, benefits, and other forms of compensation. Variations in salary may depend on the employer, the individual's experience, qualifications, and other factors.
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Barclays plc is a British multinational investment bank and financial services company, headquartered in London. Apart from investment banking, Barclays is organised into four core businesses: personal banking, corporate banking, wealth management, and investment management.

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