Customer Service Advisor - Sunderland

Welcome to Barclays! We are currently seeking a dedicated and driven Customer Service Advisor to join our team in Sunderland. In this role, you will have the opportunity to provide exceptional service to our customers, assisting them with their banking needs and inquiries. We are looking for individuals who are passionate about delivering excellent customer service, have strong communication skills, and thrive in a fast-paced environment. If you are someone who is customer-focused, a team player, and has a strong attention to detail, then we would love to hear from you!

1. Provide exceptional customer service to all Barclays customers.
2. Assist customers with their banking needs and inquiries in a timely and professional manner.
3. Demonstrate a strong understanding of Barclays products and services to effectively assist customers.
4. Maintain a positive and friendly attitude while interacting with customers.
5. Handle customer complaints and escalate issues when necessary.
6. Communicate effectively with customers through various channels, including phone, email, and in-person interactions.
7. Act as a brand ambassador for Barclays, promoting a positive image and representing the company's values.
8. Collaborate with other team members to ensure a seamless customer experience.
9. Stay updated on industry and company changes, policies, and procedures to accurately assist customers.
10. Follow all regulations and compliance standards to maintain the safety and security of customer information.
11. Continuously seek opportunities to improve customer service processes and procedures.
12. Maintain accurate and detailed records of all customer interactions and transactions.
13. Meet and exceed performance goals, including customer satisfaction and retention rates.
14. Attend training and development sessions to enhance customer service skills and knowledge.
15. Perform any other duties as assigned by the management team.

According to JobzMall, the average salary range for a Customer Service Advisor - Sunderland in Sunderland, UK is between £18,000 and £25,000 per year. This range may vary depending on factors such as experience, qualifications, and the specific company or industry the advisor is working in. Some employers may also offer bonuses and commission on top of the base salary.

Barclays plc is a British multinational investment bank and financial services company, headquartered in London. Apart from investment banking, Barclays is organised into four core businesses: personal banking, corporate banking, wealth management, and investment management.