Barclays

Customer Service Representative - Collections

Barclays

Wilmington, DE, USA
Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent
Job Description

We’re looking for a professional and motivated Customer Service Representative - Collections at Barclays who is passionate about helping customers and providing excellent customer service. You will be responsible for communicating with customers regarding their delinquent accounts, negotiating payment arrangements, and helping to resolve account disputes. To be successful in this role, you should have excellent communication and negotiation skills, a good understanding of customer service principles, and a proven track record of minimizing delinquency and bad debt. We’re looking for someone with an empathetic and collaborative approach who wants to make a positive impact in our customers’ lives.

Where is this job?
This job is located at Wilmington, DE, USA
Job Qualifications
  • -Proficiency In Microsoft Office Suite

  • -Excellent Communication Skills

  • Both Verbal And Written

  • -Ability To Work In A Fast-Paced Environment

  • -Strong Problem Solving And Analytical Skills

  • -Minimum Of Years Of Experience In Collections

  • -Experience In Customer Service And/Or Financial Services Industry

  • -Knowledge Of Bank Regulations And Collections Processes

  • -Ability To Multi-Task And Prioritize Tasks

Required Skills
  • Communication

  • Negotiation

  • Listening

  • Empathy

  • Detail-oriented

  • Analytical

  • Patience

  • Problem-Solving

  • Adaptability

  • Organizational

  • Interpersonal

  • Time-Management

  • Conflict-Resolution

  • Persuasion

  • Tactful

Soft Skills
  • Communication

  • Emotional Intelligence

  • Leadership

  • Time management

  • Interpersonal Skills

  • creativity

  • Organization

  • flexibility

  • Teamwork

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Customer Service Representative - Collections in Wilmington, DE, USA is $30,000 - $43,000 per year. The salary range may vary depending on factors such as the employer, the person’s experience and qualifications, and the market conditions.

Additional Information
Barclays is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedFebruary 20th, 2023
Apply BeforeMay 22nd, 2025
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About Barclays

Barclays plc is a British multinational investment bank and financial services company, headquartered in London. Apart from investment banking, Barclays is organised into four core businesses: personal banking, corporate banking, wealth management, and investment management.

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