
Customer Service Representative - Collections
We’re looking for a professional and motivated Customer Service Representative - Collections at Barclays who is passionate about helping customers and providing excellent customer service. You will be responsible for communicating with customers regarding their delinquent accounts, negotiating payment arrangements, and helping to resolve account disputes. To be successful in this role, you should have excellent communication and negotiation skills, a good understanding of customer service principles, and a proven track record of minimizing delinquency and bad debt. We’re looking for someone with an empathetic and collaborative approach who wants to make a positive impact in our customers’ lives.
-Proficiency In Microsoft Office Suite
-Excellent Communication Skills
Both Verbal And Written
-Ability To Work In A Fast-Paced Environment
-Strong Problem Solving And Analytical Skills
-Minimum Of Years Of Experience In Collections
-Experience In Customer Service And/Or Financial Services Industry
-Knowledge Of Bank Regulations And Collections Processes
-Ability To Multi-Task And Prioritize Tasks
Communication
Negotiation
Listening
Empathy
Detail-oriented
Analytical
Patience
Problem-Solving
Adaptability
Organizational
Interpersonal
Time-Management
Conflict-Resolution
Persuasion
Tactful
Communication
Emotional Intelligence
Leadership
Time management
Interpersonal Skills
creativity
Organization
flexibility
Teamwork
Problem-Solving
According to JobzMall, the average salary range for a Customer Service Representative - Collections in Wilmington, DE, USA is $30,000 - $43,000 per year. The salary range may vary depending on factors such as the employer, the person’s experience and qualifications, and the market conditions.
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Barclays plc is a British multinational investment bank and financial services company, headquartered in London. Apart from investment banking, Barclays is organised into four core businesses: personal banking, corporate banking, wealth management, and investment management.

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