Head of Client Lifecycle Management (CLM) Operations
Welcome to Barclays, a global financial services company with a strong commitment to innovation and customer-centric solutions. We are seeking a highly experienced and motivated individual to join our team as the Head of Client Lifecycle Management (CLM) Operations. In this role, you will play a critical role in driving the success of our CLM strategy and operations, ensuring an exceptional client experience across all touchpoints. We are looking for a dynamic leader with a passion for excellence and a deep understanding of client lifecycle management. If you are a strategic thinker with proven experience in driving operational efficiency and delivering results, we invite you to apply for this exciting opportunity.
- Develop and drive the overall CLM strategy for Barclays, in line with the company's goals and objectives.
- Lead a team of CLM professionals to ensure the efficient and effective management of the client lifecycle.
- Monitor and analyze key performance metrics to identify areas for improvement and implement strategies to enhance the client experience.
- Collaborate with cross-functional teams to ensure alignment of CLM operations with other business functions.
- Develop and implement processes and procedures to ensure compliance with regulatory requirements and internal policies.
- Identify and implement innovative solutions to enhance the client experience and drive operational efficiency.
- Provide leadership and guidance to team members, fostering a culture of continuous learning and development.
- Act as a key point of contact for senior management, providing regular updates on CLM performance and initiatives.
- Stay updated on industry trends and best practices in CLM to drive continuous improvement.
- Ensure adherence to budget and resource allocation for CLM operations.
- Communicate and promote the CLM strategy and initiatives to internal and external stakeholders.
- Drive a customer-centric culture within the CLM team, ensuring all decisions and actions are focused on delivering an exceptional client experience.
- Develop and maintain strong relationships with key clients, understanding their needs and providing solutions to enhance their experience.
- Identify and mitigate potential risks to the CLM operations, ensuring a safe and secure environment for clients and employees.
- Act as a role model for Barclays' values and behaviors, promoting a culture of integrity, teamwork, and excellence.
Strong Leadership Skills: The Ideal Candidate For This Role Should Possess Strong Leadership Skills With The Ability To Effectively Manage And Motivate A Team Of Professionals In The Clm Operations Department.
In-Depth Knowledge Of Clm Processes: A Thorough Understanding Of The Client Lifecycle Management Processes Is Crucial For This Role. The Candidate Should Have Extensive Experience In Designing, Implementing, And Optimizing Clm Processes.
Excellent Communication And Interpersonal Skills: As The Head Of Clm Operations, The Candidate Will Be Required To Communicate With Various Stakeholders, Both Internal And External. Therefore, Excellent Communication And Interpersonal Skills Are Essential For This Role.
Analytical And Problem-Solving Skills: The Candidate Should Be Able To Analyze Complex Data And Identify Key Insights To Improve Clm Processes. They Should Also Possess Strong Problem-Solving Skills To Address Any Issues That May Arise.
Experience In Financial Services: Prior Experience In The Financial Services Industry Is Highly Desirable For This Role. The Candidate Should Have A Deep Understanding Of The Industry, Including Regulatory Requirements And Compliance Standards.
Change Management
Strategic Planning
Communication Skills
Project Management
Data Analysis
Relationship Management
Compliance Knowledge
Team Leadership
Risk assessment
Process optimization
Client Onboarding
Customer
Communication
Conflict Resolution
Leadership
Time management
Interpersonal Skills
creativity
flexibility
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Head of Client Lifecycle Management (CLM) Operations in Glasgow, UK is between £50,000 to £80,000 per year. However, this can vary depending on the specific industry, company, and level of experience. Additionally, bonuses and other benefits may also be included in the overall compensation package.
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Barclays plc is a British multinational investment bank and financial services company, headquartered in London. Apart from investment banking, Barclays is organised into four core businesses: personal banking, corporate banking, wealth management, and investment management.
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