Are you a passionate and experienced customer service professional looking for a challenging and rewarding role? Barclays is seeking a highly skilled Senior Customer Service Advisor to join our team and provide exceptional support to our valued clients. As a Senior Customer Service Advisor, you will have the opportunity to use your expertise and leadership skills to drive customer satisfaction and contribute to the success of our company. If you are a motivated and dedicated individual with a strong background in customer service, we encourage you to apply for this exciting opportunity.
- Provide exceptional customer service to clients, ensuring their needs are met and their issues are resolved in a timely and professional manner.
- Utilize extensive experience and knowledge in customer service to handle complex and escalated customer inquiries and complaints.
- Act as a mentor and leader to junior customer service advisors, providing guidance and support in handling challenging situations.
- Collaborate with other departments and teams to ensure a seamless and positive customer experience.
- Continuously strive to improve and enhance customer service processes and procedures.
- Monitor and analyze customer feedback and trends to identify areas for improvement and implement necessary changes.
- Maintain a high level of product and service knowledge to effectively assist customers with their inquiries.
- Serve as a point of contact for VIP clients, providing personalized and efficient service.
- Communicate effectively and professionally with clients through various channels, including phone, email, and chat.
- Adhere to company policies and procedures, as well as industry regulations, to ensure compliance and mitigate risk.
- Handle confidential and sensitive information with the utmost discretion and professionalism.
- Maintain accurate and detailed records of customer interactions and transactions.
- Collaborate with team members and management to achieve team and company goals.
- Stay up-to-date on industry trends and developments to continuously improve customer service practices.
- Act as a brand ambassador for Barclays, promoting the company's values and reputation through exceptional customer service.
Extensive Experience In Customer Service: A Senior Customer Service Advisor At Barclays Should Have A Minimum Of 5 Years Of Experience In A Customer Service Role, Preferably In The Banking Or Financial Industry. This Experience Should Demonstrate A Strong Understanding Of Customer Needs And The Ability To Handle Complex Customer Queries.
Excellent Communication Skills: As A Senior Customer Service Advisor, The Candidate Should Possess Exceptional Communication Skills, Both Verbal And Written. They Should Be Able To Effectively Communicate With Customers From Diverse Backgrounds And Handle Difficult Or Challenging Situations With Ease.
Strong Leadership Abilities: A Senior Customer Service Advisor At Barclays Should Have Demonstrated Leadership Skills, Including The Ability To Mentor And Coach Junior Team Members, Delegate Tasks, And Make Sound Decisions In The Absence Of A Manager. They Should Also Have The Ability To Motivate And Inspire Their Team To Deliver Exceptional Customer Service.
Knowledge Of Banking Products And Services: In Addition To Having A Strong Customer Service Background, A Senior Customer Service Advisor Should Have A Thorough Understanding Of Barclays' Products And Services. This Includes Knowledge Of Different Types Of Accounts, Loans, Credit Cards, And Other Banking Products, As Well As The Ability To Explain Them To Customers In A Clear And Concise Manner.
Problem-Solving Skills: Barclays' Senior Customer Service Advisors Should Have Excellent Problem-Solving Skills And Be Able To Think On Their Feet To Resolve Customer Issues Efficiently. They Should Also Be Able To Identify Opportunities For Process Improvements And Provide Feedback To Help Enhance The Overall Customer Experience.
Communication
Time Management
Multitasking
Interpersonal skills
Attention to detail
Conflict Resolution
Active listening
Teamwork
Empathy
customer satisfaction
Problem-Solving
Communication
Leadership
Time management
Organization
flexibility
Critical thinking
Teamwork
Adaptability
Problem-Solving
Empathy
According to JobzMall, the average salary range for a Senior Customer Service Advisor in Barnsley, UK is between £21,000 and £25,000 per year. However, this can vary depending on factors such as experience, industry, and company size. Some companies may also offer additional benefits or bonuses on top of the base salary.
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Barclays plc is a British multinational investment bank and financial services company, headquartered in London. Apart from investment banking, Barclays is organised into four core businesses: personal banking, corporate banking, wealth management, and investment management.
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