Customer Service Center Specialist
Welcome to BayCare Health System, a leading healthcare organization dedicated to providing exceptional care to our community. We are currently seeking a highly motivated and compassionate Customer Service Center Specialist to join our team. In this role, you will be the first point of contact for our patients and their families, ensuring they receive top-notch customer service and support. As a Customer Service Center Specialist, you will play a vital role in helping our patients navigate their healthcare journey and provide them with the assistance they need. To excel in this position, you must possess excellent communication skills, be detail-oriented, and have a strong passion for helping others. Join us and make a difference in the lives of our patients every day.
- Serve as the first point of contact for patients and their families, providing friendly and professional customer service to ensure a positive experience.
- Answer incoming calls and emails from patients, addressing their inquiries and concerns in a timely and efficient manner.
- Schedule appointments, update patient information, and assist with the registration process.
- Collaborate with other departments to resolve patient issues and provide necessary follow-up to ensure patient satisfaction.
- Maintain a thorough knowledge of BayCare Health System's services, policies, and procedures to accurately answer patient questions and provide appropriate guidance.
- Maintain confidentiality and handle sensitive patient information with discretion.
- Act as a liaison between patients and healthcare providers, facilitating communication and ensuring clear understanding of medical information.
- Identify opportunities for improvement in the customer service process and provide feedback to management.
- Assist with administrative tasks such as filing, data entry, and report generation.
- Adhere to all regulatory and compliance guidelines to ensure patient safety and privacy.
- Attend training sessions and educational programs to stay updated on healthcare industry changes and developments.
- Uphold the values and mission of BayCare Health System and promote a positive image of the organization.
Excellent Communication Skills: As A Customer Service Center Specialist, The Ability To Communicate Effectively And Professionally With Customers Is Essential. This Includes Active Listening, Clear And Concise Verbal And Written Communication, And The Ability To Handle Difficult Or Sensitive Situations With Empathy.
Knowledge Of Healthcare Industry: A Strong Understanding Of The Healthcare Industry, Including Insurance Plans, Medical Terminology, And Patient Care Processes, Is Necessary For This Role. This Will Enable The Specialist To Provide Accurate And Helpful Information To Customers And Ensure Smooth Operations Within The Healthcare System.
Problem-Solving And Multitasking Abilities: The Role Of A Customer Service Center Specialist Requires The Ability To Handle Multiple Tasks Simultaneously And Effectively Troubleshoot Customer Issues. This Includes Identifying The Root Cause Of Problems And Providing Timely And Efficient Solutions.
Computer And Technology Proficiency: In Today's Digital Age, Proficiency With Computers And Technology Is Crucial For The Success Of A Customer Service Center Specialist. This Includes Knowledge Of Customer Service Software, Electronic Medical Records, And Other Relevant Technology Systems.
Empathy And Patience: A Successful Customer Service Center Specialist Should Possess A High Level Of Empathy And Patience To Deal With A Wide Range Of Customer Emotions And Needs. This Includes The Ability To Remain Calm And Professional In Stressful Situations And Provide Excellent Customer Service To All Individuals, Regardless Of Their Circumstances.
Communication
Time Management
Multitasking
Attention to detail
Conflict Resolution
Computer proficiency
Active listening
Teamwork
Empathy
Problem-Solving
Adaptability
Organ
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Critical thinking
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Customer Service Center Specialist in Clearwater, FL, USA is $28,000 to $45,000 per year. This can vary depending on the specific company, experience level, and job responsibilities. Additionally, factors such as bonuses, benefits, and commission may also impact the overall salary range.
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BayCare is a leading not-for-profit health care system founded since 1997 that connects individuals and families to a wide range of services at 15 hospitals and hundreds of other convenient locations throughout the Tampa Bay and central Florida regions.
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