Helpdesk Analyst
Welcome to BayCare Health System, where we are dedicated to providing exceptional healthcare services to our community. We are currently seeking a Helpdesk Analyst to join our dynamic team and support our mission of improving the health of our patients and communities. As a Helpdesk Analyst, you will be responsible for providing technical support to our employees, ensuring that all technology systems and devices are functioning properly. This is a great opportunity for a detail-oriented individual with excellent communication skills and a passion for helping others. If you have a strong understanding of computer systems and a desire to make a difference in the healthcare industry, we encourage you to apply.
- Provide technical support to employees for all technology systems and devices.
- Troubleshoot and resolve any technical issues or malfunctions.
- Ensure all systems and devices are functioning properly and efficiently.
- Monitor and respond to helpdesk tickets and requests in a timely manner.
- Install, configure, and maintain hardware and software systems.
- Train and educate employees on the proper use of technology systems and devices.
- Collaborate with other IT team members to implement and maintain new technology solutions.
- Maintain accurate records of helpdesk requests and resolutions.
- Communicate effectively with employees to gather necessary information and provide solutions.
- Follow and enforce security protocols to protect the confidentiality and integrity of company data.
- Stay updated on industry trends and advancements in technology to make recommendations for improvements.
- Demonstrate exceptional customer service skills and a strong commitment to providing a positive employee experience.
- Prioritize and manage multiple tasks and projects effectively.
- Adhere to company policies and procedures.
- Continuously seek opportunities to improve processes and procedures to enhance the overall efficiency and effectiveness of the helpdesk.
Technical Expertise: A Helpdesk Analyst At Baycare Health System Must Possess A Thorough Understanding Of Computer Systems, Networks, And Software Applications. They Should Be Able To Troubleshoot And Resolve Technical Issues Efficiently.
Customer Service Skills: This Role Requires Excellent Communication And Interpersonal Skills To Provide Effective Support To End-Users. A Helpdesk Analyst Should Be Patient, Empathetic, And Able To Handle Difficult Situations With Professionalism.
Problem-Solving Abilities: Baycare Health System Is A Fast-Paced Environment, And Its Helpdesk Analysts Must Be Able To Think Critically And Quickly To Identify And Resolve Issues. They Should Also Be Able To Prioritize Tasks And Manage Time Effectively.
Attention To Detail: Accuracy And Precision Are Essential In This Role, As A Helpdesk Analyst Must Document All Customer Interactions And Resolutions. They Should Also Pay Close Attention To Detail When Troubleshooting And Resolving Technical Issues.
Healthcare Industry Knowledge: While Not Mandatory, Previous Experience In The Healthcare Industry Is Preferred For A Helpdesk Analyst Position At Baycare Health System. This Will Give The Candidate A Better Understanding Of The Unique Technology Needs And Challenges In The Healthcare Sector.
Troubleshooting
Communication
Time Management
Multitasking
Attention to detail
customer service
Active listening
Teamwork
Problem-Solving
Adaptability
Technical Knowledge
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Critical thinking
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Helpdesk Analyst in Clearwater, FL, USA is $40,000 - $60,000 per year. However, this can vary depending on factors such as experience, education, and specific job responsibilities. Some Helpdesk Analyst positions may also offer additional benefits and bonuses.
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BayCare is a leading not-for-profit health care system founded since 1997 that connects individuals and families to a wide range of services at 15 hospitals and hundreds of other convenient locations throughout the Tampa Bay and central Florida regions.
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