Customer Process Coordinator

Creve Coeur, MO, USA

Full-TimeDepends on ExperienceMid-LevelBachelors

Job Description

Welcome to Bayer – a global leader in the healthcare, agriculture, and high-tech materials industries. We are currently seeking a highly organized and customer-centric individual to join our team as a Customer Process Coordinator. In this role, you will be responsible for managing the end-to-end process of customer orders, ensuring timely and accurate delivery of our products and services. This is an exciting opportunity for someone who is passionate about providing exceptional customer service and has a keen eye for detail. If you have a background in customer service or supply chain management and are looking for a dynamic and rewarding career, we would love to hear from you.

Manage the end-to-end process of customer orders, ensuring timely and accurate delivery of products and services.
Communicate with customers to gather order requirements and provide updates on order status.
Coordinate with various internal teams such as sales, production, and logistics to ensure timely fulfillment of orders.
Monitor inventory levels and proactively address potential shortages or delays.
Maintain accurate and up-to-date records of customer orders and related documentation.
Resolve any customer inquiries, concerns, or issues in a timely and professional manner.
Continuously evaluate and improve processes to enhance the customer experience and increase efficiency.
Collaborate with cross-functional teams to identify and implement process improvements.
Stay updated on product knowledge and industry trends to effectively support customer inquiries.
Adhere to company policies and procedures, ensuring compliance with all relevant regulations.
Provide exceptional customer service and maintain a customer-centric mindset in all interactions.
Work closely with sales and marketing teams to support customer retention and identify potential opportunities for upselling or cross-selling.
Participate in training and development opportunities to enhance skills and knowledge.
Monitor and report on key performance indicators related to customer order processing.
Conduct regular audits of customer orders to ensure accuracy and identify areas for improvement.

Where is this job?

This job is located at Creve Coeur, MO, USA

Job Qualifications

Excellent Communication Skills: A Customer Process Coordinator At Bayer Should Possess Strong Verbal And Written Communication Skills To Effectively Communicate With Customers, Colleagues, And Stakeholders.
Knowledge Of Customer Service Principles: Candidates Should Have A Solid Understanding Of Customer Service Principles And Be Able To Apply Them In A Pharmaceutical Or Healthcare Setting.
Attention To Detail: Attention To Detail Is Crucial In This Role As The Customer Process Coordinator Will Be Responsible For Managing Customer Orders, Tracking Shipments, And Ensuring All Information Is Accurate And Up-To-Date.
Organizational Skills: The Ability To Prioritize Tasks And Manage Multiple Projects Simultaneously Is Important For A Customer Process Coordinator At Bayer. Strong Organizational Skills Will Ensure Efficient And Timely Completion Of Tasks.
Familiarity With Pharmaceutical Industry: A Basic Understanding Of The Pharmaceutical Industry And Its Regulations Is Preferred For This Role. This Will Help The Coordinator Understand The Products And Services Offered By Bayer And Provide Excellent Customer Support.

Required Skills

Data Analysis
Communication
Time Management
Multitasking
Attention to detail
Organizational Skills
customer service
Teamwork
Problem-Solving
Adaptability
Prioritization

Soft Skills

Communication
Conflict Resolution
Leadership
Time management
Interpersonal Skills
flexibility
Critical thinking
Teamwork
Adaptability
Problem-Solving

Compensation

According to JobzMall, the average salary range for a Customer Process Coordinator in Creve Coeur, MO, USA is between $45,000 to $65,000 per year. This may vary based on the specific company, experience level, and job responsibilities.

Additional Information

Bayer is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Required LanguagesEnglish

Job PostedJanuary 14th, 2025

Apply BeforeMay 22nd, 2025

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