Are you passionate about creating unforgettable experiences for customers? Are you a natural leader who thrives in a fast-paced, dynamic environment? If so, we have an exciting opportunity for you as an Omni Experience Lead at Belk. As the Omni Experience Lead, you will be responsible for championing our omni-channel strategy and ensuring that our customers have a seamless and exceptional shopping experience across all channels. This role requires a strategic thinker with strong leadership skills and a customer-centric mindset. If you have a proven track record of driving business results and a passion for delivering exceptional customer experiences, then we want to hear from you!
- Develop and implement a comprehensive omni-channel strategy to enhance the overall customer experience.
- Lead and mentor a team of omni-experience associates, providing guidance, support, and training to ensure a high level of customer service.
- Collaborate with cross-functional teams to identify opportunities for improvement and innovation in the omni-channel experience.
- Monitor and analyze customer feedback, market trends, and industry best practices to continuously improve and optimize the omni-channel experience.
- Set and track performance goals for the omni-experience team, and regularly report on progress and results.
- Act as a brand ambassador, ensuring that all interactions and touchpoints with customers reflect the company's values and standards.
- Develop and maintain strong relationships with key stakeholders, including store managers, department heads, and corporate leaders.
- Manage and resolve any customer escalations or issues related to the omni-channel experience.
- Stay up-to-date on emerging technologies and strategies in the omni-channel space, and make recommendations for their implementation.
- Collaborate with the marketing team to develop and execute targeted campaigns and promotions that drive omni-channel sales and engagement.
- Conduct regular training and workshops for store associates to ensure they are knowledgeable and proficient in using omni-channel tools and resources.
- Identify and troubleshoot any technical issues or challenges that may hinder the omni-channel experience, and work with IT teams to find solutions.
- Continuously monitor and improve omni-channel processes and procedures to ensure efficiency and effectiveness.
- Regularly communicate and align with other departments, such as merchandising and operations, to ensure a seamless and cohesive omni-channel experience for customers.
- Foster a positive and collaborative work environment, promoting teamwork and a customer-centric mindset among the omni-experience team.
Strong Leadership Skills: The Omni Experience Lead At Belk Must Possess Strong Leadership Skills To Effectively Lead And Manage A Team Of Employees In The Omni Channel Department. This Includes Setting Goals, Providing Guidance And Feedback, And Fostering A Positive Work Environment.
Proven Experience In Omni Channel Retail: Candidates For This Position Should Have A Strong Background In Omni Channel Retail, With Experience In Managing Online And In-Store Operations. This Includes Knowledge Of Inventory Management, Fulfillment Processes, And Customer Experience Strategies.
Excellent Communication Skills: The Omni Experience Lead Must Have Excellent Communication Skills To Effectively Communicate With Team Members, Cross-Functional Departments, And Customers. This Includes Written And Verbal Communication, As Well As Active Listening Skills.
Analytical And Problem-Solving Skills: This Role Requires A High Level Of Analytical And Problem-Solving Skills To Identify Areas For Improvement In The Omni Channel Experience And Develop Solutions To Address Them. Candidates Should Be Able To Use Data And Metrics To Drive Decision-Making And Improve Processes.
Customer-Centric Mindset: Belk Is Committed To Providing A Superior Customer Experience, And The Omni Experience Lead Plays A Critical Role In This. Candidates Should Have A Customer-Centric Mindset, With A Strong Focus On Delivering Exceptional Service And Meeting Customer Needs Across All Channels.
Communication Skills
Inventory Management
Data Analysis
Time Management
Team Management
Product knowledge
customer service
Visual merchandising
Problem-Solving
retail operations
Sales Techniques
Communication
Conflict Resolution
Leadership
Time management
creativity
Organization
Critical thinking
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Omni Experience Lead in Wilmington, NC, USA is between $40,000 and $65,000 per year. This can vary depending on the specific company and industry, as well as the individual's experience and skills. Some factors that may affect salary include the size and profitability of the company, the level of responsibility and leadership required for the role, and the local job market. Overall, this is a competitive salary range for a mid-level position in the Wilmington area.
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Belk, Inc., is an American department store chain founded in 1888 by William Henry Belk in Monroe, North Carolina, with nearly 300 locations in 16 states. Belk stores and Belk.com offer apparel, shoes, accessories, cosmetics, home furnishings and wedding registry.
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