Geek Squad Advanced Repair Agent

Are you passionate about helping customers with their technology problems? Do you thrive in a fast-paced environment? If so, Best Buy is looking for an Advanced Repair Agent for our Geek Squad to join our team and provide exceptional technical support to our customers.As an Advanced Repair Agent, you'll be responsible for providing exceptional customer service by troubleshooting, diagnosing, and repairing consumer electronics and appliances. You'll also be responsible for diagnosing and resolving customer service inquiries with a focus on customer satisfaction.To be successful in this role, you must have a strong technical background in consumer electronics and appliances, excellent customer service and problem-solving skills, and the ability to think on your feet. You should also be comfortable working in a fast-paced environment and have the ability to learn new technologies quickly. In addition, we require at least one year of experience in a customer service or technical support role.If you're looking for a challenging and rewarding role, we'd love to hear from you!

Responsibilities:

1. Troubleshoot, diagnose, and repair consumer electronics and appliances.
2. Provide exceptional customer service and resolve customer service inquiries with a focus on customer satisfaction.
3. Maintain a strong technical background in consumer electronics and appliances.
4. Demonstrate excellent customer service and problem-solving skills.
5. Think on your feet and learn new technologies quickly.
6. Work in a fast-paced environment.
7. Follow company guidelines and policies.
8. Maintain records and document customer interactions and inquiries.
9. Identify opportunities to upsell products and services.
10. Provide training and support to other members of the team.

According to JobzMall, the average salary range for a Geek Squad Advanced Repair Agent in Philadelphia, PA, USA is $20.43 - $32.05 per hour.

Best Buy Co., Inc. provides consumer electronics, home office products, entertainment products, appliances and related services. It operates through two business segments: Domestic and International. The Domestic segment is comprised of the operations in all states, districts and territories of the U.S., operating under various brand names, including but not limited to, Best Buy, Geek Squad, Magnolia Audio Video and Pacific Sales. The International segment is comprised of all operations outside the U.S. and its territories, which includes Canada and Mexico. It also markets its products under the brand names: Best Buy, Geek Squad, Magnolia Audio Video and Pacific Sales.