Geek Squad Agent (Retail Store)

Welcome to Best Buy, where technology meets exceptional customer service. We are seeking a highly skilled and knowledgeable Geek Squad Agent to join our retail store team. As a Geek Squad Agent, you will use your expertise in technology to assist customers with technical issues, troubleshoot and repair devices, and provide top-notch customer service. Our ideal candidate is a tech-savvy individual who is passionate about helping others and has a strong understanding of various technology products. If you thrive in a fast-paced environment and are looking for an exciting career opportunity in the retail industry, we want to hear from you!

1. Provide exceptional customer service by greeting and welcoming customers to the store.
2. Utilize technical knowledge and expertise to assist customers with their technology needs.
3. Troubleshoot and resolve technical issues for various technology products.
4. Repair and service devices, ensuring quality and timely completion.
5. Stay up-to-date with the latest technology and product knowledge to effectively assist customers.
6. Communicate effectively with customers to understand their needs and provide appropriate solutions.
7. Maintain a positive and professional attitude towards all customers and team members.
8. Work collaboratively with team members to ensure efficient and effective service delivery.
9. Maintain a clean and organized work area to enhance the customer experience.
10. Uphold company policies and procedures regarding customer service and technical support.
11. Continuously strive to improve customer satisfaction and loyalty.
12. Follow up with customers to ensure their technical issues have been resolved.
13. Attend training sessions and workshops to enhance technical knowledge and skills.
14. Adhere to safety guidelines and protocols while handling and repairing devices.
15. Perform other related duties as assigned by the store manager.

According to JobzMall, the average salary range for a Geek Squad Agent (Retail Store) in Atlanta, GA, USA is approximately $13.50 - $19.50 per hour. This may vary depending on factors such as experience, qualifications, and location within the city.

Best Buy Co., Inc. provides consumer electronics, home office products, entertainment products, appliances and related services. It operates through two business segments: Domestic and International. The Domestic segment is comprised of the operations in all states, districts and territories of the U.S., operating under various brand names, including but not limited to, Best Buy, Geek Squad, Magnolia Audio Video and Pacific Sales. The International segment is comprised of all operations outside the U.S. and its territories, which includes Canada and Mexico. It also markets its products under the brand names: Best Buy, Geek Squad, Magnolia Audio Video and Pacific Sales.