Best Buy

Microsoft Expert

Best Buy

Issaquah, WA, USA
Full-TimeDepends on ExperienceSenior LevelMasters
Job Description

Welcome to the world of technology at Best Buy! We are currently seeking a highly skilled and knowledgeable Microsoft Expert to join our team. As a Microsoft Expert, you will have the opportunity to showcase your expertise in all things Microsoft and help our customers make the most out of their technology. We are looking for a passionate individual who is dedicated to providing exceptional customer service and has a strong understanding of Microsoft products and services. If you thrive in a fast-paced environment and have a passion for all things Microsoft, we want you on our team!

  1. Provide exceptional customer service: As a Microsoft Expert, you will be the go-to person for all Microsoft related inquiries and concerns. Your main responsibility will be to provide exceptional customer service to our clients and help them with any technical issues or questions they may have.
  2. Demonstrate expertise in Microsoft products and services: You will be responsible for showcasing your knowledge and expertise in all things Microsoft. This includes staying updated on the latest products, features, and services offered by Microsoft and being able to effectively communicate this information to customers.
  3. Assist customers in making the most out of their technology: Your role will involve helping customers optimize their technology experience by providing recommendations, troubleshooting issues, and offering personalized solutions based on their needs and preferences.
  4. Keep up with industry trends: As a Microsoft Expert, it is important to stay informed about the latest trends and developments in the technology industry, especially when it comes to Microsoft products and services. This will allow you to better assist customers and provide relevant and up-to-date information.
  5. Collaborate with team members: You will be working closely with other team members, such as sales associates and technicians, to provide a seamless experience for our customers. Collaboration and effective communication are key in this role to ensure all customers' needs are met.
  6. Conduct product demonstrations and trainings: Part of your responsibility will be to conduct product demonstrations and trainings for both customers and team members. This will involve developing and delivering presentations to showcase the features and benefits of Microsoft products and services.
  7. Meet sales targets: As a member of our sales team, you will be expected to meet or exceed sales targets. This will involve actively promoting and selling Microsoft products and services, as well as identifying and capitalizing on upselling opportunities.
  8. Maintain a clean and organized work environment: It is important to maintain a clean and organized work environment to ensure a positive and professional experience for our customers. This includes keeping your work area tidy and ensuring all products and displays are
Where is this job?
This job is located at Issaquah, WA, USA
Job Qualifications
  • In-Depth Knowledge Of Microsoft Products And Services: A Microsoft Expert At Best Buy Should Be Well-Versed In All Microsoft Products And Services, Including Windows Operating Systems, Office Suites, And Microsoft 365.

  • Technical Expertise: This Role Requires A Strong Technical Background And The Ability To Troubleshoot And Resolve Technical Issues Related To Microsoft Products. Experience With Hardware And Software Installation, Configuration, And Maintenance Is Also Essential.

  • Customer Service Skills: A Microsoft Expert Should Have Excellent Customer Service Skills To Assist Customers With Product Recommendations, Troubleshooting, And Training. They Should Be Able To Communicate Technical Information In A Clear And Understandable Manner To Non-Technical Customers.

  • Sales Experience: Best Buy Is A Retail Store, And A Microsoft Expert Should Have Sales Experience To Promote And Upsell Microsoft Products And Services. They Should Be Able To Identify Customer Needs And Provide Appropriate Solutions.

  • Microsoft Certifications: Having Relevant Microsoft Certifications, Such As Microsoft Certified Professional (Mcp) Or Microsoft Office Specialist (Mos), Is A Plus For This Role. It Shows A Deep Understanding And Expertise In Microsoft Products And Services.

Required Skills
  • Troubleshooting

  • Communication

  • Time Management

  • Product knowledge

  • Multitasking

  • Attention to detail

  • customer service

  • Organization

  • Problem-Solving

  • Adaptability

  • team

  • Technical Proficiency

Soft Skills
  • Communication

  • Conflict Resolution

  • Emotional Intelligence

  • Leadership

  • Time management

  • creativity

  • Attention to detail

  • Teamwork

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Microsoft Expert in Issaquah, WA, USA is between $80,000 to $130,000 per year. This range can vary depending on factors such as years of experience, specific job responsibilities, and the company's size and industry.

Additional Information
Best Buy is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedOctober 2nd, 2024
Apply BeforeMay 22nd, 2025
This job posting is from a verified source. 
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About Best Buy

Best Buy Co., Inc. provides consumer electronics, home office products, entertainment products, appliances and related services. It operates through two business segments: Domestic and International. The Domestic segment is comprised of the operations in all states, districts and territories of the U.S., operating under various brand names, including but not limited to, Best Buy, Geek Squad, Magnolia Audio Video and Pacific Sales. The International segment is comprised of all operations outside the U.S. and its territories, which includes Canada and Mexico. It also markets its products under the brand names: Best Buy, Geek Squad, Magnolia Audio Video and Pacific Sales.

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