Services Experience Supervisor

Are you a customer-focused leader with extensive retail experience? Are you looking for an opportunity to make an impact on the customer experience in a dynamic and rapidly changing environment? Best Buy is looking for a motivated and experienced Services Experience Supervisor to join our team.In this role, you will be responsible for ensuring a superior customer experience and leading a team of associates to deliver on our service commitments. As a Supervisor, you will have the opportunity to use your creativity and problem-solving skills to create a unique and memorable customer experience.The ideal candidate for this position will have a minimum of two years of retail experience, preferably with a focus on customer service, and be highly organized with great attention to detail. Exceptional communication and interpersonal skills are a must and a passion for customer service is a plus. If this sounds like you, we’d love to hear from you!

Responsibilities:

1. Provide exceptional customer service and create a unique and memorable customer experience.
2. Manage and supervise a team of associates to ensure customer service commitments are met.
3. Monitor customer feedback and take appropriate actions to improve customer satisfaction.
4. Implement strategies to increase customer loyalty and improve customer experience.
5. Maintain and update store policies and procedures.
6. Monitor store performance and take action to ensure goals are met.
7. Develop and implement training programs for store associates.
8. Resolve customer service issues in a timely and professional manner.
9. Ensure compliance with company policies and procedures.
10. Promote a positive and professional work environment.

According to JobzMall, the average salary range for a Services Experience Supervisor in Charlotte, NC, USA is between $50,000 and $78,000. This range can vary depending on a variety of factors, such as the employer, the employee's experience and qualifications, and the level of responsibility the position entails.

Best Buy Co., Inc. provides consumer electronics, home office products, entertainment products, appliances and related services. It operates through two business segments: Domestic and International. The Domestic segment is comprised of the operations in all states, districts and territories of the U.S., operating under various brand names, including but not limited to, Best Buy, Geek Squad, Magnolia Audio Video and Pacific Sales. The International segment is comprised of all operations outside the U.S. and its territories, which includes Canada and Mexico. It also markets its products under the brand names: Best Buy, Geek Squad, Magnolia Audio Video and Pacific Sales.