Services Experience Supervisor

The Services Experience Supervisor at Best Buy is responsible for developing and maintaining exceptional customer service and building positive relationships with customers. We are looking for an experienced and motivated individual who is committed to providing the highest level of customer satisfaction. The ideal candidate will be an excellent communicator, have strong problem-solving skills, and be able to work well under pressure.The Services Experience Supervisor will be responsible for supervising and training a team of customer service professionals to ensure that customer inquiries and needs are addressed in a timely and satisfactory manner. The successful candidate should have a keen eye for detail and a solid understanding of the customer service process. Additionally, the candidate must have a minimum of two years of supervisory experience in a customer service-oriented environment. The successful candidate will also have excellent interpersonal skills and be able to effectively interact with customers and store personnel. If you have the qualifications and enthusiasm necessary to excel in this role, we would love to hear from you!

Responsibilities:

1. Supervise and train customer service team to ensure customer inquiries and needs are addressed in a timely and satisfactory manner.
2. Ensure customer satisfaction by providing exceptional customer service and building positive relationships with customers.
3. Lead customer service team to ensure service standards are met.
4. Monitor customer service team performance and provide feedback.
5. Manage customer service inquiries and complaints.
6. Analyze customer service trends and recommend strategies for improvement.
7. Develop and implement customer service policies and procedures.
8. Ensure compliance with customer service regulations.
9. Identify customer service training needs and organize training sessions.
10. Maintain records of customer service activities, transactions, and complaints.

According to JobzMall, the average salary range for a Services Experience Supervisor in Newark, NJ, USA is between $51,000 and $62,000 per year. This range may vary depending on the company, the candidate's experience, and other factors.

Best Buy Co., Inc. provides consumer electronics, home office products, entertainment products, appliances and related services. It operates through two business segments: Domestic and International. The Domestic segment is comprised of the operations in all states, districts and territories of the U.S., operating under various brand names, including but not limited to, Best Buy, Geek Squad, Magnolia Audio Video and Pacific Sales. The International segment is comprised of all operations outside the U.S. and its territories, which includes Canada and Mexico. It also markets its products under the brand names: Best Buy, Geek Squad, Magnolia Audio Video and Pacific Sales.