Triage Agent

Are you passionate about providing exceptional customer service and solving problems? Do you thrive in a fast-paced and dynamic work environment? Best Buy is currently seeking a highly motivated Triage Agent to join our team and assist in providing top-notch service to our customers. As a Triage Agent, you will play a crucial role in identifying and resolving customer issues, ensuring a positive experience for all. We are looking for individuals who possess strong communication skills, attention to detail, and the ability to work efficiently under pressure. If you are a team player with a passion for helping others and have the necessary qualifications, we want to hear from you!

1. Provide exceptional customer service by promptly responding to customer inquiries and concerns.
2. Identify and assess customer issues and determine the appropriate course of action.
3. Communicate effectively with customers to address their needs and resolve any problems they may have.
4. Work efficiently in a fast-paced environment to meet customer demands and expectations.
5. Collaborate with team members and other departments to find solutions to complex customer issues.
6. Maintain a high level of professionalism and customer focus at all times.
7. Keep accurate records of customer interactions and resolutions.
8. Stay up-to-date on company policies and procedures to ensure accurate and efficient problem-solving.
9. Proactively identify and report any recurring customer issues to management for further investigation and resolution.
10. Continuously strive to improve the customer experience by suggesting new processes or initiatives.
11. Maintain a positive attitude and contribute to a supportive and collaborative team environment.
12. Adhere to company guidelines and protocols for handling confidential customer information.
13. Attend and participate in trainings and meetings to stay updated on best practices and techniques.
14. Take ownership of customer issues and follow through until resolution is achieved.
15. Demonstrate strong problem-solving skills and the ability to think critically in high-pressure situations.

According to JobzMall, the average salary range for a Triage Agent in Austin, TX, USA is between $33,000 and $50,000 per year. This range may vary depending on factors such as experience, specific job duties, and the company or organization the Triage Agent works for.

Best Buy Co., Inc. provides consumer electronics, home office products, entertainment products, appliances and related services. It operates through two business segments: Domestic and International. The Domestic segment is comprised of the operations in all states, districts and territories of the U.S., operating under various brand names, including but not limited to, Best Buy, Geek Squad, Magnolia Audio Video and Pacific Sales. The International segment is comprised of all operations outside the U.S. and its territories, which includes Canada and Mexico. It also markets its products under the brand names: Best Buy, Geek Squad, Magnolia Audio Video and Pacific Sales.