Travel Operations Support Lead
Assists management by providing operational support and day-to-day direction to the Partner Payments Sales Operations team. Ensures quality customer care for travel partners and our hotels by resolving escalated opportunities/issues. Maintains department’s operating procedures and recommends quality improvement for processes. Assists management by training, coaching and mentoring team. Provides direction and oversight for day-to-day operations and communicates daily priorities. Ensures department objectives and service measurements are maintained. Assists management in reporting and analysis. Special Projects as assigned.
Minimum 3 - 5 years customer service, sales, operations or related experience
Ability to multi-task and work in a fast paced and fluid environment
Travel industry or Travel Agency experience is a plus
GDS experience and/or knowledge is a plus
Data Analysis
Time Management
MS Excel
Presentation skills
MS Word
MS PowerPoint
Adaptable
Multitasking
Problem Solving
Verbal communication
Detail Oriented
written communication
According to JobzMall, the average salary range for a Travel Operations Support Lead in 6201 N 24th Pkwy, Phoenix, AZ 85016, USA is $45,000 to $60,000 per year. This range may vary depending on the company, size of the team, and the specific job requirements.
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Best Western International, Inc., operator of the Best Western Hotels & Resorts brand, operates over 4,100 hotels and motels worldwide. The chain, with its corporate headquarters in Phoenix, Arizona, operates more than 2,000 hotels in North America. The brand was founded by M.K. Guertin in 1946.
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